This is NOT right. You can't take away channels without providing some sort of compensation, just like Xfinity wants compensation for us to upgrade. I don't want more sports channels, I only want CMT back. I only watch a few channels as it is, and am already frustrated with having 500 mostly useless channels and paying a premiuim bundle package just to get the 5 channels that I like. And now it's getting worse. Anything that I really want to watch is a now a permium channel or upgrade. Equally annoying is how the whole on-demand experience is changing, too. Former regular sitcom free on-demand episodes are now "rentals" or "buy" only? What gives? I already pay more for TV and internet than my parents did for their house payment. A "piddly" $10/mo more may not seem like much to a Comcast exec, but we're still putting kids through college. This is bunk. Makes me want to drop Xfinity completely. As for "customer service", I don't get the fact that I try to call, I get lame phone bots and have to listen to propaganda about great customer service, and yet, they pull stuff like thi. After I get through the stupid phone bot, I find that they've located their call center in Mexico City... I then spend 10 minutes just trying to explain to the rep what CMT actually is, and he comes back and tells me that I have a "great" plan and starts asking if I want TMZ added, and I had to explain over and over... C-M-T... Country Music Television! Can I speak with an English-speaking agent, please!?!. Agggghhhh. I finally hung up. I sure would like to see some of that customer service they rant about, starting with some credits and refunds on my bill for dropping and reducing my services.
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