Same here, in Vermont. Skipping, stuttering, failing, sound absurdly low, error messages, "smart resume" failing, on demand loaded instead... the whole bucket of slush. Two plus days of it.
Just finished (1/24/19, 4pm, EST) an online chat, was told they are working to resolve the outage, no ETA available. I asked if there will be a credit, was told there will be. I requested the reference number, was given it. Was then told that to get the credit, I need to contact CS with the reference number, after this issue is resolved.
... View more