Only way to get Definitive W Studio sound bar to respond to Xfinity remote is through the HDMI hook up to TV, IR Learn as described above. IMPORTANT NOTE: Only connect to an HDMI input on your TV that is not an ARC ( a Def tech told me that) So whatever that is, I found only my HDMI 4 input on my Sony Bravia 75 Z worked to show the definitive tech “ menu” to access the IR LEARN commands. After that it was easy. Click down to IR Learn - arrow right to VOL up / hold/ there’s a chime/ hold Xfinity remote VOL up / done shows on screen. Follow for VOL down and MUTE Great sound bar but techy set up with Xfinity remote// NO SET UP CODES W Xfinity remote set up.
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Hi All LOOKING for FIX for iPhone connect app not working After iOS 11 update back in Nov 2017 the connect app has been wonky all over the place- WiFi, data connection, not loading emails, not sending email then dropping in Draft folder to only send as a Plain Text- YIKES! Since Apple release the iOS 11.2.5 update - no problems so far!!! Update your iPad, iPhone. I did not even have to delete and reinstall the Xfinity Connect app. Hope it continues to work!! So far so good!!
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Jan 30 2018, after month & months of Connect App issues!!!
WONKY Xfinity CONNECT App after IOS11.2.1 update on iPhone 7 Plus
After months of dealing with:
App not opening / loading email after preview
-everytime! have to swipe away app ( close app) -reopen Connect App, search for " unbolded email" registered as having been read, which it has not been read because it would not load, loading wheel turning around and around endlessly
App not sending emails
App not sending emails, then dropping in Draft Folder
App Draft Folder prompt, only can send email as Plain Text, not HTML
FIX ON IPHONE 7 Plus, Model MN4K2LL/A
1)Delete Xfinity Connect app from phone, hold down app until it wiggles, click on the X- now app is deleted
-be sure you know your email & password to reinstall app later on
-be sure you know the password to open your iphone if you have a password on your lockscreen
-be sure you know your ICLOUD / ITUNES / APP Store password ( all synchronistic names for same ID & password)
2)On phone go to: Settings / General / Reset / Reset All Settings ( it will only reset phone, not delete data and apps, app settings will have to be selected again, like Notification Alers, link to Locations Services, access to Photos- you will receive these requests when you open any app after this reset process- no worry this is not a hard reset- all contacts, photos, apps, etc are intact)
A few minutes to allow phone to RESET- it will close down and open again, requiring your lockscreen password, your fingerprint code will not work this time
3) Enter your iPhone lockscreen password ( if you have one) open your phone, go to App Store
4) Search for Xfinity Connect App
5) Click on the little cloud w arrow to download the App. Your App Store password window will open to enter your Icloud / Itunes / App Store password ( all the diff names for same thing)
6) Xfinity App will download, go to your home screen (click on main button on front of phone-takes you to your home screen with all your app icons), find the app
7)Open Xfinity Connect App, Sign In, enter your Xfinity account email & password
8) Allow a little time for your App to reload your emails. You will need to reenter any special settings on your app, Open your APP, go to upper left corner, click on horizontal lines, side menu will open, click on SETTINGS wheel, enter your preferences for messaging, call, noticfications, etc..
Go back to your Email Screen-Click on horizontal lines again, to open menu, click on EMAIL
While this is reloading, go back to iPhone - Settings / Accounts & Passwords /
-under Accounts- check to Add your Comcast email " Add Account", follow prompts: such as enter email & password, SAVE
I hope this works for you. I have been following my Connect app for a few days, so far so good-hoping for good luck!
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Help!!! My Xfinity Connect app has gone wonky after IOS 11 update- I have iphone 7 Plus. Randomly crashes - must login and reload emails all over again each time Open app to read emails- email will not load. I have to swipe away ( close app) and then request to read email again. App does not auto load my contacts I am ready to quit Comcast email and and move to Gmail!! I had zero problems before the IOS 11 update.
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I got my xfinity voice controlled remote to adjust the volume, power and mute on the W Studio Definitive Technology Sound Bar.
First I called the tech support at Def Tech. They walked me through it step by step.
Definitive Technology. Hours: Monday — Friday. 9:30 AM — 6:00 PM EST (GMT-5) Toll Free (USA & Canada): (800) 228-7148.
In in a nutshell, there is no Xfinity "code that works" The codes Comcast support gave me did not work. But the sound bar can "learn a code"
You need to have the sound bar connected to TV by optical and HDMI input.(make note the input number)
(Next step purpose to assign an IR number to the audio remote features in your TV.)
Start the TV remote control set up for audio.
Skip the first step.
Next select any other brand, best choice Yamaha.
Next do not test the remote yet..do not select It Works or Doesn't Work.
Now go to your TV input for the Def Tech HDMI -a blank screen
Using the Def Tech remote select Menu, the Menu Will show on the screen.
Arrow down to IR Learn, select
Move To the left, select CLEAR ALL.
Now with the Def Tech remote in one hand the Xfinity remote in the other...get ready to teach your sound bar and it will learn the codes via the Xfinity remote.
On the Def Tech remote still in IR Learn- Go to Volume Up, select it once.
Blue words come on screen...hold volume up button on Xfinity remote, until the blue words on menu screen say done! And there is a chirp noise of success. It happens fast!
Repeat for volume down, tapping volume down on Xfinity remote
Repeat for MUTE, tapping mute button on Xfinity remote
Lastly, on Def Tech remote scroll over to STORE then back out of menu.
Check your Xfinity remote now works the volume etc..on the Def Tech sound bar.
Go back to input with TV screen with your AVI (audio remote set up) in process, select IT WORKS ( I hope for you)
We even went as far as power button so TV and sound bar would turn off together....but there are glitches like moving through Sony XBR Z9 75" Ultra HD TV Action Menu turns off the sound bar randomly. Well we just turn it back on with the Def Tech remote. The Xfinity remote doesn't lose the connection codes (whatever they are)
I did did this a few times as we set up the new Sony X Bravia 75" Z9....amazing sound. Now click the MOVIE button on Def Tech remote..level fuller surround sound without feeling like something or someone is sneaking up on you from behind!!!
Good luck. I could not get this to work until I talked to an amazing tech at Definitive Technology.
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