I have all the same issues and runaround as kevj - 4 stops without help. Comcast is pathetic. I did have one guy who acknowledged the that this issues does in fact appear to be in the forums, but still Comcast does not believe it is their equipment. I asked to be transferred to the department for new modems. They said they could send me another modem, but could not specify what brand, only the functionality. The comcast rep said there was no way to add a note to avoid the technicolor brand modems in the request and that I should go in to the local store. Pathetic there is no way to add a simple note to save the trip. Will need to blow a morning standing in line.
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