So here is the end to the story... Personally tried to reboot many, many times... swapped out known good boxes for the one acting up... continually got either RDK-03031 or 03030 errors. I resorted to calling for help and thinking that I would need a tech to come out. Called on Sunday 8/10 at 2:30. After going through the standard diagnostics, the representative looked at the next available tech that could make a house call. Turns out that there was an opening at that time. Less than an hour later a tech was at my house! He checked the signal strength at that site (which was -14) vs. at the initial point inside the house (+7). He determined that the issue was the wall plate in the room that was having the issue. Swapped that out, made some comment about it being a cheap Radio Shack gold plated (looks nice but doesn't work) kind. All works well now. He wasn't sure why the thunderstorm would create that issue, or if it was just coincidence that the issue started at that time.
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After a thunderstorm the other night, one of our three X1 boxes is generating an error message. We are getting a screen that says We're having trouble connecting to the X1 Platform. This may be temporary so please check back shortly to try again. The lower right corner shows a code of RDK-03031. All of this occurs even after unplugging and allowing the box to reboot. I swapped in another box which works on another TV and it still wouldn't connect. Is it possible that the box works, but the one of the cable lines got fried?
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