I must admit at first our Install and our first month was a total nightmare truly we had over 150 events in 3 weeks We had it installed Dec 10 finally on Jan 2 a supervisor Scott came out after 3 weeks with this lil device that scanned the frequency in and around our home .What had happened was that our alarm somehow went rouge and it turned out the cause was our alarm system on our BMW.Our 6th tech Kevin Marshall he truly should win an award for customer service and work ethic he did a total reinstall of our whole security system and talked with his supervisor to get our credits for our months bill and false alarms. I knew once he walked in that he was going to stay on the job however long it took to solve our problem. He completed the Job Friday he was the first and only tech in the 3 weeks that called On Monday to see if I was issue free with our alarm. I was so Happy to inform him we went a full 72 hours and not one issue.Im truly glad I was patient and allowed them to find the source of the problem and resolve it.What I was told is my experience was a very rare one that they had only had one other customer that has had the same issue and it was his boat that was found to be the source of the problem .Im glad that the issue got resolved and that I have a confident working home security system.Once again I really want to thank the Techs Kevin Marshall and Mac Susi For there great customer service to a customer that was at her wits end with frustration.When they left My home I was a very confident that I had resolved my issues.So Im glad to say Im a satisfied customer
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I got my system installed dec 10 and I have had issue after issue and its still unresolved my touch pad and sensors keep losing communication I have not had 24 hours of issue free security.Thurs they should be putting in another system if that dont work i will have it removed I have never been so disappointed in a product. I was lured in by there price and equipment well let me say its no good!!!
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