I am having the same issue; Comcast says it’s a Netflix issue, and Netflix says it’s a Comcast issue. Needless to say, I am still not able to manage my plan.
Hi there, jakeh54. Since Netflix is a 3rd party, the billing portion is what causes you to have to call in. That message is working as intended. As for your internet, I can take a look into this.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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