Last night I received an email warning me that I was about to exceed one TERABYTE of data. My husband and I are seniors: no kids in the house, no game players. Yes, we stream up to 3 hours of HD video a day from Netflix or HBO Now, and send and receive emails. Our previous three months of usage was about 250 GB. I spent maybe 2 hours on the phone during 4 telephone calls, after doing some research on-line. I was told my account probably had been hacked, so I needed to change my password. The on-line utility didn't work, so I had to call again and explain the situation. Got the password changed finally.
But then the tech guy told me hacking wasn't possible (and I'm sure it is) but we probably have a leaky coaxial cable...something about the aluminium leaking data! I could barely hear the guy. Now we need to wait a week for someone to come to our home to test the cables?
It seems like you all have heard these suggestions before... And I doubt we have a bot because we have a brand new computer, but I'll run some scans anyway. I think a Xfinity/Comcast is falsifying data. And they're scaring us seniors, who don't have money enough to buy their unlimited plan for $600 more per year. $1200 + for internet?? I don't think so...
Is MY time not valuable? And I agree with someone else about treating loyal (over 10 years) customers with more respect. Hello?.. Anyone out there?? Please help.
... View more