My service has been better lately also. I do get consistent speeds up to the level of my subsription.
I''ve also gotten in the habit of rebooting modem periodically to "...clear out the junk...".
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Ive been rebooting my modem at least once per day. It seems to deteriorate pretty quickly on some days, requiring an additional reboot. It's the only way I can keep the network operational. Other smart home devices are dropping out throughout the day.
I'm sure glad I don't have Xfinity security running over this junk modem.
One would think Xfinity could acknowledge this issue and provide some type of sense of urgency for a fix.
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Well, I'll jump in here also with the same issues that others are having with their Arris modem. I'm on my third modem with the same symptoms. I get dropouts of wifi and the lan drops to 54 mb last night again (download). I'm paying for the highest rate of lan service and this certainly isn't it.
This occurs even when I only have one device attached to my switch. I'm using parallel and cascading switches and it is awful periodic performance. Many of my smart home devices now won't stay connected - I have to operate them manually. Occasionally, they will reconnect to the local wifi. I've gone so far as to remove all devices, did a factory reset, re-registered all devices, connected one switch and one computer for a day. Performance is abyssmal and over time, I get the same symptoms.
Vendor: ARRIS Group, Inc.
Hardware Revision: 9.0
It would seem that Comcast should be aware of this issue by now. I recently had a Comcast technician at my home to see if he could find the problem. He looked at the modem and went "Hhmmmph, another one". They went through my entire house looking for issues to see if they can get a better signal. Their solution was to disconnect all wiring not then attached to a TV or modem, replaced a booster in the garage, and again, replaced the modem. They also removed all splitters installed by a previous Comcast rep some number of years ago to "...help balance the signal..." with various spillters that were intended to attenuate and balance the wiring plan in my home. When they were done we did a Speedtest and got a little of 325 Mb speed (wired). They were just pulling out of the driveway and dropped to 67 Mb. This is the wired speed. Of course I was charged $60 to "lose" all unused wiring in my home and to still have the same problem.
I'm now 6 ft from the modem and getting 352.29 download and 31.48 upload wireless from my phone. I'm getting 360.62 download and 29.45 upload on a 1 Gb wired network from my computer, again in the same room, directly attached to the modem port (no intervening switch). After typing the above two sentences, I did another speedtest and the rate dropped to 152.87 and 29.74 wireless.
Last week I went back to the Comcast store. I asked if they would swap my modem for a different style. They looked at me like I was crazy. Then she explained to me how unfortunate I was and would I like to sign up for the wireless phone service. They wouldn't even look for one.
It's been a few weeks now chasing this problem. Hopefully, there will be an update that will correct these erratic issues with the Arris modem.
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