Hi All -
First off, let me say that I'm sorry to see this feature go away as well. Although I wasn't a heavy user of the feature myself, it definitely did come in handy at times! I remember using it when I went out of the country... as long as I was connected to WiFi, I could still text message all I wanted. 🙂
Xfinity Text Messaging was released at a time that unlimited text messaging was not as popular as it is now with most cell phone plans. Since its release, we've seen usage drop dramatically as people moved to cell phone text messaging and other options like Facebook Messenger, Whatsapp, and numerous other platforms.
The service that Xfinity Text Messaging uses is no longer going to be supported by our vendor and there was no similar service which we could integrate with our platform. We we had to make the decision around developing a completely new solution or simply retiring the service. Because of the relatively low utilization of the service (a fraction of a percent of our customer base), we had to make the tough decision to retire it.
I do hope that those who still need a similar service are able to transition to something else that works well for them - while I can't recommend any specifically, other users in this thread have mentioned options that might work well.
Again, our sincere apologies to those who will miss the feature. It was definitely a unique option to have with a landline phone service!
Does Comcast realize this is going to result in many many customers quitting the phone service? Why pay for a truncated service? Apologies don't help those in need. Comcast is one of the biggest corporations in world and can certainly afford to keep this feature going
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