Afraid it would seem that no one from Comcast monitors the forum. This issue has been raised multiple times since March and no help other than to point toward the usual restart, connection suggestions found on line and on the app.
I have a Tech coming out on Saturday so will let you know if anything changes. I suspect for our system it may be that I had a box in a sare BR but no longer needed so returned box to Comcast. However the line is still hooked up at the outside box. Could be a signal leak. I would have just disconnected the line but I do not have the proper cap to install on the power booster to insure no line leakage......hence the need for a tech to come out.
Now last night we were able to watch multiple DVR shows with no issue. I probably just jinxed us for tonight though! LOL
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We are having the EXACT same issue with the RDK-03033 error. We have only one box and no splitter in the house. Our issue began after we upgraded to the 1Gig internet service. The issue is intermittent. I have done a restart of the system from the X1 app, problem came back an hour later. Then did a hard restart by disconnecting power for 10 seconds and then powering back up. Problem came back the next night when watching DVR program. This time I waited five minutes (had to watch the commercials, HA painful!) The the error went away. Hour later, error popped up.......waited 10 minutes.....went away again. Everytime I check the app it stated that service shows NO Errors.
Bottom line, we should not have to reboot our system every couple of hours to deal with this.
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