I keep getting the message: Your email account email@example.com was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again. This is a secondary email address that is shown under my account with no Inbox, drafts, etc folders in it. I have spoken unsuccessfully to several customer service reps but have not been able to resolve this issue. If we sign in separately to the secondary account, we can get in, but not when signed in to our primary account. This pop up message is very annoying when trying to deal with emails. Is there a way to speak to the company that oversees the email accounts? We are a former Comcast customer (of over 35 years). I have gone into My Account, Users, (Unrestricted Secondary) the problem account, but every time we do that we are asked to change the password and add current password. No matter how many times we've done that it still doesn't work when in Primary account sign in.
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My husband received an email from Comcast last week that he should change his password. His email is a secondary email address to my primary email address. He signed in on to his Xfinity.com address and changed his password. Now when I check my email accounts (I have 4) I get this message:
Your mail account @comcast.net was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again.
His email address shows on my email page, but we can't retrieve his email from this page - we were able before he changed his password. If I go to My Account/Users and enter his earlier password and then his current password, it won't go through. How do I correct this. That message comes up every time I sign in and often during my emailing? Attached is a screenshot of the message.
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