About ShaynaFromFL

Apologize to 'all'  for that and thanks for your patience and suggestion. Got it - confess I'm new to this arena/blogging/posting with Comcast. Sorry I was obtrusive, just hope it makes a difference... still. Have a great day!  ... View more

Successful 'message to higher ups via their CSR at HQ'. I just called their HQ, let the Operator know you are calling to speak to someone about 'losing text message priviledges off of "Comcast Connect" app suite she said, "okay, fine, please hold and I will connect you". <Edited> - FYI: You have to 'take control of the conversation' as they're trying to sell me their Mobile App at $4.99/mo for texting on a 'cell phone'. I want to continue to text on my keyboard via my email account as is... and I had him 'escalate' my call, repeating to him why I need to keep my text from home phone via Comcast Connect account.  Thanks all <Edited>   ... View more

A Party in this forum posted (below) that she called HQ for Comcast at: <Edited>  & spoke with someone to complain, reply stated if enough people complain, they will consider to leave it available and not end it... <Edited> - Thank You.    Comcast corporate headquarters are located at: One Comcast Center Philadelphia, PA 19103  --------------------------------------------------------------------------------------------------------------------------------------------   eggted   New Poster ‎02-16-2020   02:18 PM Re: Xfinity text messaging feature is going away 03/24/2020 I called <Edited>, Comcast corporate office and complained about losing the texting feature. He said if they hear from enough people, they might opt to reverse their  decision. <Edited>! ... View more

Totally understand your dilemma and it is unfair! Depends on where you reside  as  for the most part, real 'landlines' are more and more infrequent now-a-days, it's all via your motem which is technically VOIP. The wiring inside your home connects to your motem and your motem runs via your cable to the post/finally to the head end (used to work w/ Comcast).  Now, you've added your comment <Edited>and someone posted it on their Facebook page, etc. Maybe, they'll bring it back at a reasonable price. I too love to be able to text via my pc, and in same boat. Don't want to text via my cell phone (for emergencies and many do NOT have that number for a reason... lol). Long story shorter, I now see big ads for Xfinity improving their WiFi offerings so I am suspect this is where they're concentrating their efforts, expanding WiFi and eliminating texting via our email/Internet Data space! BOO COMCAST... RrRrRRrr! ... View more

If you have a Gmail account, you can set up 'Google Voice' for it. All you need is a back up phone to use for it and select  from their options your (area code) from your area first. At one point I had to select a TX area code as for my area, all the area code numbers able to be assigned were gone/all used up. Timing is everything, and I bet Google Voice is getting a lot of action now <Edited> Comcast has done in taking away this feature but NOW advertising they're boosting WiFi (I don't need WiFi really as I'm a long time, continual 'hard wired only' customer!) My cell phone only works when I go outside, and the WiFi signal can be interrupted/corrupted and for my work, I NEED a strong solid signal so I NEED to be hard wired into my motem, as I work a bit from home! I CANNOT REALLY DEFINE THE GRAVITY OF THIS LOSS FOR MY PERSONAL , SOME PROFESSIONAL AND SOCIAL INTERACTIONS! AND TWO PARTY VERIFICATIONS WHICH NEED TO SEND A 'TEXT' TO YOUR PHONE NUMBER!!! MORE AND MORE OF THAT IS REQUIRED NOW WHEN YOU JOIN/BUY/SIGN UP FOR ANYTHING!!! RrrRRrRRrrrR!!! ... View more

Yes, thanks for that link, and see below: Will Comcast charge me any fees for porting my phone number? We don't charge a fee for porting numbers to or from Xfinity Voice. When porting out of Xfinity Voice, you may incur an Early Termination Fee if you port out before the end of a minimum contract term. --------------------------------------------------------------------------------------------------------------------------------------------- While some cell carriers pay the cancellation fee, depends on how much this will cost you but as others in here, it is not fair, not right, a real need for many who are long time even short time Comcast customers.    ... View more

Yes, I believe I've seen commercial ads for being able to keep your same phone number and moving onto their cell phone offerings. If you're bundled w/ comcast for your home phone and if it's that same number, dismantling your 'contractual agreement' may cost you. But some other cell providers are willing to pay that cancellation fee, too. Can always call Comcast and ask them directly to get the proper answer, from 'them'. Hope that helps. ... View more

Sorry, I meant if your phone number was your landline and duplicated to/onto your cell phone as well, then sure- you'll just text via your cell phone but I doubt you had that option (IDK if Comcast allows you to move your landline to your cell plan as the cell plan has their own platform/shared towers and you pay to 'use them'. If you have a Cell phone plan w/ Comcast and a land line phone plan, then your landline is no longer going to receive texts but your cell phone number will. If your numbers are different, then you'll still be able to text on your mobile phone number as you've been probably doing prior. Just the feature via your email / Internet (associated with your home/pre-landline)"Home" phone number will no longer be able to receive text messages via Comcast's Connect Ap via your email account as before, if you used that feature. ... View more

Yes, if your phone number is attached to a 'mobile' phone and not a  previous land line type of phone, you'll be able to keep on texting as you have before. THIS feature was attached with our Internet/Email account, as an upper panel in "Comcast Connect" suite's offers. So a text msg would appear in our email account, then to reply you'd choose the 'TEXT' option off that email page, and reply, while also seeing the sender's messages. It'd be in BOLD font until you clicked on it to reply. It was a great feature for those older members to Comcast which had landline phones prior... IDK what  your texting amounts/data/space/storage limits are, but I expect that rate is also going to change (but if you're just texting and not streaming video, the amounts should be fine as they keep a bar and "Gig Amount" scale somewhere I bet to let you know if you've exceeded their rates.  ... View more

Here Here! <Edited>, especially as I signed a contractual agreement. I have a 'cheap' Tracfone I use in emergencies only as  my 'mobile' phone. My "home" used to be my landline (there rarely are real landlines anymore, it's all VOIP now) via Comcast for many years/decades actually. So now the data stream that was used/set aside in their Comcast Connect Ap for 'texting' data-stream is going away to support... what exactly? Moving that over to our email accounts, now more BLAST EMAIL speeds are 'free' or will we have a new "Al A Carte" for Texting via a 'home' phone? What'll that cost when they decide to bring it back, if they do? I'm hoping enough roaring occurs, they'll silence our squeaky wheels w/ grease RETURNING THIS FEATURE. But I highly doubt it. Yes, they want you to switch to their 'cell phone plan' and pay those fees ontop of your usual email/Internet/cable/etc bill. <Edited>/some group did the research and decided it wasn't too much of a loss to ALSO take this service away as they've done with other parts of their packaging. Thanks for your contribution and I've called and created a ticket how to resolve this, but no answer... of course. Just notices who comments on this 'theme' in this 'chat-room' <Edited>.  Wasn't fair with no real notice upon renewing my 2 year contract. I don't need another cell phone plan, I have a wired inhouse/HOME phone with a unique number for my area, and transferring my number to some other plan breaks my triple play bundle contract, and again it's a home phone and I like it! (So I'm transferring to Gmail's "Google Voice") You can set that up for free if you have a regular phone to back it up with, BTW. But it'll be a different phone number via Google (Chrome). Hope that helps, still, like many, I've had my number and been texting friends since this service began, and now to go through my address book and let them all know one phone's for 'calling' and another for 'texting' is a big confusing mess. Here Here to Google Chrome!  ... View more

Yeah, that's a good one, refunding the 'price' for not including the services provided at the time contract signed (for 2 years). Dropping a Premium channel is one thing but removing the commincaative's ease in being able to text via my "home" phone is another... We want our texting features to be restored and not removed Comcast! Here our PLEA's! Here! Hear! (with an emphasize on the H E A R part!). Thanks for posting and sharing... Some 5K of us agree! ... View more

Agree, same deal happened to me too. HAD I OF KNOWN THEY WERE DROPPING THE TEXT SVC, I might of finally said "Bye Bye Comcast"! LONG TIME LOYAL CUSTOMER, heck, I pay my cable bill before I pay ANY other bill! Text more than email, and had my phone number for a milinia! DISGRUNTLED EXPONENTIALLY!!!! ... View more

Your phone number is 'your' phone number... But for those who  can't afford buying another cell phone, and hoping that service accepts Comcast's platform is another deal... You'd (probably) have to transfer your 'phone' service to that cell provider in order to keep your number, of course Comcast will want you to keep them and just wait... I AM SURE THEY'RE GOING TO HAVE A FEE FOR THIS DOWN THE ROAD... FORCE YOU TO BUY THEIR "TEXT" FEATURE. Smaller and smaller piece of this more and more expensive pie! Time to fire the Baker! ... View more

YES! I'm in the same boat AND I can't text via a cell phone, I use my keyboard as I've a desk top computer. <Edited> IF CUTTING SVCS THEN REDUCE THE PRICE! I am like you, and expect the full gammit of services rendered WHEN I SIGNED MY CONTRACT! THEY ARE IN BREACH OF CONTRACT AND SHOULD KEEP THIS SVC UP! Signed, A VERY <Edited> LONG time Comcast Customer ... View more

Terrible idea, and I too signed the 2 year contract and expect full services which were conveyed during it.  NO REASON TO DO THIS TO US! I want to keep my Text msg svc AND have them remove that notification (2 mos out) 'band' which takes up so much screen space it's not funny. <Edited> Signed,  A LONG TIME COMCAST CUSTOMER! ... View more