@Rustyben wrote: @scjohnson312 wrote: @Rustyben wrote: @scjohnson312 wrote: On the My Accoubt page, I've noticed that the manufacturer information is almost always wrong. Mine are always listed as "NONCPE" cpe = customer provided equipment. your's is non-CPE meaning maybe you rent a modem device? There's no modem on the account, and of course the XG1 is rented. that's the problem then. 877-896-8678 needs to get your equipment (modem) on the same account. Well, there is no problem, and it works just fine. The modem and base service are on a bulk account, the XG1 is on a bulk addon account. I'm assuming this is just how these always work. Point is, the manufacturer listed probably means nothing.
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