I am a Comcast customer in Germantown, TN and I recently added an HD box. For a few days, I received TNT HD on ch. 826, and TBS HD on ch. 842. Then, those channels suddenly disappeared replaced by a notice "Not Authorized, to order contact Comcast." I have called and went on the chat support to get an explanation of what is going on, and I was told there are "outages" in my area and that technicians are working on it. I'm not sure what to believe anymore. Can someone from Comcast please explain with authority why I am not receiving these channels anymore, when I was told by a Comcast representative that I would. Are there really "outages" ? in the 38138 service area and if so, when will they be fixed. thank you!
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