Some of the same issues and worse. Comcast denies there is a problem. The emails are "there" but the search function does not find them. One must scroll through emails to locate them. I was moved to the new interface around January 13th, 2018, and if I search on a term either in the subject or in the body of the message it only brings up results back to that date and then all the way back to 2009; basically a nine year gap. I have sent screen shots but Comcast is trying to argue that this isn't a problem.
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I'm having the same issue, but worse. I've been jacked around by Customer Service for two weeks now. They won't actually call me back even after I repeatedly tell them which phone number to use, they insist on calling my home number and asking to talk to my husband. After he tells them that I am having the issue and they repeatedly have been told to call my cell, they then close the ticket without authorization. I have been told that an engineer will call me back, but only to receive another call back from Level 2 support. Finally on Thursday I am transferred to someone who actually seems to understand English and tells me that no engineer has ever been contacted regarding this matter, but she will forward the screenshots I sent her showing the results of different search methods in detail. She did tell me though that after she discusses this matter with engineering she will call me back on Tuesday. The new search interface is complete garbage. You will get different results if you put a quote around even a single word than if you don't use the quotes. No search in an email system should require you to know if you used the search term in the subject or in the text of the email. I am also looking at a seven year gap in my search results. I enter Ebay and I see results today's date back to 1.13.18 and then dates back to 2010 and prior. A seven year gap of (lost?) data! Fingers crossed that the rep actually calls me back and somebody with a brain has looked at the matter and can see how janky their new interface it. As horrible as this is the phone app is now even worse. An email exchange there also keeps indenting every new response, and by the time the fourth exchange transpires you are looking at single word lines. Anyway, fingers crossed and hopefully I'll be able to report back with some positive news, if Sylvia calls me back.
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