It would be customer-oriented, appropriate, and very helpful IF: Comcast had a recorded message when one calls Tech Support informing customers that this is a known and nationwide issue and that Comcast is working on it. Tech support agents knew the nature of the issue or at least provided some educated information and not the usual, "Have you tried restarting your X1 box?" Since Saturday, I have wasted over 4 hours getting nowhere. Comcast issue a refund or a credit to thousands of customers for the many hours of lost unrecorded content due to this issue. That would be the right thing to do.
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