2 more upset 12-year customers (wife and I). Had triple play ($$$) and 2 Motorola DVRs. One with add-on WD HD (Comcast approved) to expand capacity. Worked fantastic. Never ran out of space. THEN, the monopoly started putting a message on our TV that would not go away without user action, several times an hour. Translated into English it basically said upgrade equipment or "could" lose HD. JUST press these buttons and we will send self-install upgrade equipment to X1. Became an incredible nuisance.
After researching X1, OK sounds good. Probably time to upgrade. To be fair, self-install 2 DVRs and one non-DVR went perfectly and without a hitch (I use my own router. Router in xfinity modem turned off by Comcast techs when I added triple play years ago because of it and never any problems).
What CUSTOMERS would EVER have thought buffered live recordings would go bye-bye WITH UPGRADED CAPABILITIES? Certainly won't find that on X1 marketing and FAQ pages. Buffered recordings is an absolute necessity for my wife and I.
Besides local news and such which is not on demand, many many WeatherChannel shows aren't on demand. Likewise many other "specialty" channels. Many times we tune in and then want the whole show on whatever is not on demand. Don't tell us we don't. That is OUR choice as customers to make.
Don't really care about technical excuses and technological REGRESSION of capabilities in order to PROGRESS. Wow. Doublespeak. We want live buffering back. WE ARE THE CUSTOMERS. I grew up in retail and customers went elsewhere when the product wasn't available and/or customer service was bad. Do you think they would come back? Now I'm an engineer.
In our area, Comcast IS a monopoly and the only viable choice. No where else to go to. Because of that, they need to be better than this. THEY is both top-down and bottom-up. Starting at the highest corporate office.
I will ignore replies trying to justify. I want solutions, not excuses. And within my lifetime would be preferable. I can just imagine my customers response if I told them I had to take away capability in order to make them progress. I used to be adamant about the government staying out of cable. Now since they act like monopolies (really? look at who owns who and how many corporations they own), I have about-faced. This doesn't help.
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