About eedoxies

Received in mail today - an Xfinity Mobile Savings offer touting the benefits and big savings available for switching and buying an eligible phone. WOW, instead of investing time and resources in marketing and trying to grab additional unaware customers, why not address the more than year long problem? Comcast staff have lied (feigning ignorance that problem exists) and ignored (no response to posts for long periods and then the same condescending tripe) this issue and still market their service. This won't be fixed, they are still making money and roping in new customers. They DO NOT CARE.  ... View more

The information we need for the investigation cannot be provided publicly, it contains private information. It's a complicated issue and I can't provide any further updates at this point. If you have any further questions - please feel free to reach me directly.  ******************************************************************************* There has NEVER been an update given,  just the request for information and <Edited> thanks for your patience line. <Edited> ... View more

Don't be surprised if your last post disappears,  gderf. I said essentially exactly the same thing some weeks ago and my post was removed. Unbelievable, Comcast. ... View more

You are correct. I was thinking gaining traction might result in a solution faster, but realize that may not be the case at all.   ... View more

SO GLAD this longstanding issue is gaining more traction on this forum. Pseudo concern/confusion on part of employees is unacceptable. ... View more

Why has this issue not been corrected - how many months does it take? <Edited> I was ready to make the switch from Verizon in order to save money, but there is no way I would even consider without assurance this problem has been resolved. <Edited> ... View more