It's now clearly reporting an outage, I'll see how it goes, but should be ok soon enough. I'm in fl, so...Had no trouble throughout the storm but who knows what they have to do to get others back online.
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First I need to know it there is an outage in my area, as I've been without service for about 8hrs now. There used to be a place on the account page to check that, but when searching for it all could find was... "Check for Reported Outages Before you try any fixes, check if a service outage has been reported in your area by signing in to My Account" ...dosesn't really tell how to get to it after I get to "My account", but I do recall having no trouble getting to it in the past, so,something has changed or it's been removed . Can you direct me on how to check that for myself, please? Also, aside from signing up for the outage check one can do by entering their mobile numbers, is there any other place/way to check for outages in our area? And if there are any users out there that can get to that option, please tell me how you get there so I can know if it's just missing for me. Now it does say "Something has gone wrong" with my wireless gateway but I should be able to check outages first to be sure that isn't what's gone wrong with the gateway...as in, no connection. Jumping straight to what concerns me... judging from past experiences with Comcast claiming a problem with my equipment, and they have done that several times, odds are its not my equipment at all but something a bit more sinister. It's simply never been an equipment problem, not even once, and the usual tests just result in wasted time, but I have reset the modem. I hope to avoid getting into much details on that by finding out if there is an outage, at which point...no problem, or if there is going to be a false claim if bad equipment, hopefully someone can just tell them to turn my service back on, and be done with it. I'd rather not go out and check service at the end of Comcasts line and where mine begins, but if we must go that route....Also, I guess it's clear why I don't call Comcast, besides I always end up here anyway, so.... Thanks for your help on the matter.
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