I believe that I did mention that I spoke to Xfinity once. The tech did take me thru those steps. I have a ticket number and was told I would receive a call back but never have. I'm reasonably certain that everything that could be tried on my end was done. It is a software glitch that needs fixed for some of us and is taking too long to fix.
Edit: I just spoke with a tech and the workaround is to go to settings, security, then do an alarm test. As the system is arming, press the volume control on the right side of touchscreen and adjust the volume. I was told this is only a workaround. A firmware update is needed for a permanent fix. The fix will also solve the problem with cameras disconnecting from the security system temporarily. I was one of those experiencing that problem.
I was told tonight by an agent to do something similar to what you described, but he told me to hold the alarm button and the volume button on the side at the same time, which did not work. He said it was tricky, and it may take several tries. After about 30 attempts, I finally gave up. He also told me that this was the manual way to fix it and there were no more patches coming out.
Apparently wrong again. After reading some posts on this board, I called back and this agent I spoke with told me how to do a workaround, which is the way you described and he also told me that there was indeed another patch/fix coming out, but no ETA for it, but at least it's working again. Geez, can't these guys get on the same page with their info?
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