If you are using their newer modem the small one, It has a advance security area in there that will block the port forwarding when it sees too many IP addresses accessing it, which you do when you travel. I went in and asked for a manager in the tech unit and he knew right off the bat what I was talking about and he fixed this for me and now everything is fine. You can go into the advance security yourself and allow that address to use that port but it will go away in about 15 mintes. He did something to fix it permanently.
wmennel, glad to hear a member of our tech ops team was able to resolve this for you. Please post again if you need further support.
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Your new (and not improved) email search still does not work. Please make a way for users to go back to the old email view where the search worked. I have more than a decade of saved emails and it's worthless without the search feature working correctly. Both on an Android S8 and a Windows 8 PC, the search results are incomplete. I have tried using quotes, making sure "all folders" is selected, and selecting "in mail text". Results that I know should be in my email are missing.
On the PC, the results do not go back far enough; they only seem to go back a few years. I can sort my inbox by ascending date and look inside an old email, say from 2005. When I search for the text that is plainly in the email, the search does not find it. This is just ridiculous that you cannot make a simple text search work.
The old email system was also much faster at everything. Again, please make a way for users to select to use the older system that worked.
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