As the forum member "Early Out" stated before in his/her post to me, I am not allowed to post anymore unless I am sanctioned by those in charge here. And then I must as Early out also stated, Sport the Comcast Logo. There are currently enough moderators to assist you guys and they are doing a fine job. Please continue to support them and your fellow forum members
I owe Early Out an apology and I publicy do so now. Early Out you were 100% right and I was 100% wrong. Please dont hold my ignorance of this policy against me. I'm sorry!I wish everyone good luck and GodSpeed!
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For the sake of peace and getting back to the real purpose of these forums, I'll refrain from specific titles and simply add to a conversation as if I never worked for Comcast as most here.
I did in fact ask our HR rep to find out if there were specific rules regarding Technicians posting helpful tips or advice on the .net website. I'm awaiting that answer. If it means adding a Logo so be it. Until then, If anyone was confused or offended by anything I posted, then please accept my sincere apology. I can state with all honesty, that my it is only an attempt to help out and provide realword fixes that have proven to be reliable in the field.
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First of all "What I'm doing" is posting just like everyone else. I have posted nothing harsh cruel or flammable. My posts have been on topic and contiributive to say the least. There are many many other topics you could have replied to in these forums and you could have even taken this time to help someone. Had I posted anything off the wall or just plain absurd, I could see your point in applying the "Hot Poker".
However, that is something I have not done. I will point you to the Forum rules as posted and as they stand right now.
" Comcast moderators can be identified by the Comcast logo beneath their name."
I am not now nor do I ever intend to be a forum moderator. I step in and post what i have seen in the field and nothing more. I promote no specific brand of equipment over the other, nor do I degrade nor denounce any other ISP or Cable provider. My use of the title Tech 526 could very well indicate RoadRunner, Cox, Directv or any other service provider.
Furthermore, I think I have reached my limit on explaining this to you over the internet. You yourself could capture that logo and apply it to your posts and claim you worked for Comcast in Texas or some other part of the country. Does that diminish the factfullness of your post? The logo represents 'MODERATORS" of which I am clearly not apart of. End of story
Hinesville Georgia Office
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Sorry to disappoint you, but we have no policies preventing or limiting technicians to where and when they can post. The Comcast logo is a matter of convenience. To provide the reader with a greater sense of trust and assurance in whats being posted and to identify moderators.
As with all corporations some information and directives never reach all intended targets. As such, if so directed by a moderator to apply the logo to my posts, I will surely do so. Until then, my posts carry about as much weight as anyone elses, and are to be used as the reader sees fit as any other post on the internet.
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Im a bit late to this but here goes.
Great post. Very Informative. Agree with most of the tips and a few I have some concerns with.
First, your Comcast technician cannot be 100% educated on every piece of equipment you may link to your wireless router. We do our best and attempt to provide you with the best service possible. Understand that when something goes wrong and you are forced to call "Customer Support", chances are, (and these are great chances) you wont be talking to someone who has installed any of the services we provide. These are people generally who generally been involved with customer support or phone support operations at some other job and chose to join our team.
They mostly are there to listen to your complaint and get the right guy/gal out to your home as soon as possible. They may or may not attempt to resolve your issues over the phone with the usual, "Unplug for ten seconds", or I'm sending a converter hit now, or "Release IP, Refresh IP etc etc etc. We are not trained in XBOX wireless setups, Playstation setups or any other. We bring the best possible forward signal to your home and attempt to ensure you have the best possbile return path.
This wireless guide is but one of many ways you can HELP YOURSELF and at the very least, have a good headstart on things should a ComTech have to be dispatched to your home. As Baric said, he couldnt possibly post a guide for every single piece of equipment out there. So is it fair to expect that $9.50 per hour technician to know every single equipment combination out there. Sorry, we dont. Some of us do. But we are the guys/gals you will speak with on the phone when things go screwy.
Lastly, we realize you pay hard earned money for the services you ordered and you expect us to provide those without excuses. We recognize and welcome the challenge, but understand that when our day is filled with driving 10-30 miles just to change batteries in a remote control, or change the channel of a TV to channel 4, its kind of hard to fulfill that promise of prompt customer service to those of you who seek out and use these guides in an attempt to help yourself. For every one of you who demands prompt service and reliable tech support, there are 50 of you who wont even change the batteries in their digital box remote control or ensure that their "Xp network connection" is enabled.
Great guide, sorry for the long wind. But we as a whole do care about your service. I take great pride in driving away from a Irrate customers home and they are securely surfing the net or recieving the video programming they pay for.
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