I too recently had Home installed on a “takeover” where nothing was truly taken over. With my existing ADT Pulse system, I had 3 cameras, touchpad, touch screen, wall switches, etc., and was promised by the sales rep that these things would still be useful and remain intact. When the install was finished, that was clearly not the case, and the only thing left ‘secure’ was the patio furniture in my backyard as that was the only working camera. Calling customer service to aid in trying to improve the experience (aka return some actual usefulness to my alarm system) yielded poor results. The only items actually involved in the takeover included a hardwired motion sensor and door sensor. Had the agent been truthful about what my options were when I considered switching, I would not have done so. The technician was good, but could not explain or account for the discrepancies. Calls to customer service were plenty, but no results in the end. Beware of switching for the takeover, as that may leave you far less secure. I would have had a far better experience had I been able to discuss my disappointment with someone willing to work with me on recovering some of my equipment losses.
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