I stumbled upon an old thread dedicated to this issue. I was searching google for fix I could implement without assistance from Comcast. All the links on google point to various threads on Comcasts’ forum because it is seemingly a problem unique to Comcast. Note the dates. Fifteen Months ago. Apparently the people at Comcast who care are powerless to get the attention of the email team or this is not a “high priority” as many were promised. A third option could be incompetence at some level…
jonjon64 02-07-2018 02:00 PM: when i hit the return key while typing text within a comcast email, it inserts an extra line space (when viewed by recipient). how do i correct this? Thanks
ericnj 04-02-2018 04:43 PM: Funny, I got to this thread because I was finally irritated enough to try to find out the solution to this pesky problem.
Anon375204 04-24-2018 09:50 AM: I am so frustrated with Xfinity / Comcast web mail. There are so many annoying nuances that I am ready to set my forwarding instructions and go gmail.
peter1231 05-30-2018 11:52 AM: I spoke with Comcast second level support about this problem. She was very attentive and really wanted to help, but this remains an open issue, which we duplicated while on the phone.
kram160 06-26-2018 11:35 AM: This really is a pain in the you-know-where. I've never seen any email client -- or any desktop-publishing program for that matter -- exhibit this behavior. It's totally non-standard. Just goes to show that the Comcast developers are ignorant about usability, or just plain ignorant. Note that there are multiple threads regarding this problem, which was first reported in January -- nearly six (6) months ago. Plenty of time for them to have fixed it by now. Either it's not a priority for them, or they simply don't care.
peter1231 08-17-2018 11:05 AM: It's a total disgrace that Comcast hasn't even looked at this. I've been on the "high priority" list to be notified immediately on updates for a long time and never receive anything. I talked to them on the phone for more than an hour and a half and escalated they had no information. The reps on the phone were very nice, it's just that development doesn't do anything so they have nothing to say.
notations 08-17-2018 04:40 PM: Same problems here. The formatting in Word doesn't help. I'm surprised this isn't a bigger issue. It's really not possible to format a business response without a tedious amount of time spent on editing your own letter. As a writer, I care about how my messages go out in all forms including email. I'll likely switch to Outlook.
peter1231 08-18-2018 09:38 AM: I really wish "experts" would stop apologizing for Comcast. Email is SEVERELY BROKEN.
These are just some snippets because I do have a life, or at least I would like to think so. The gory details can be read here in the entirety.
There is no point in discussing something Comcast won’t address.
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No offense "official Employee" but we have heard this before from "official eployees" about this same issue - more than 6 months ago. This is a SUPER ANNOYING issue that seems to affect more users than just me.
The last time this issue was discussed the thread was CLOSED. The advice given was " If you use the word-wrap as discussed upthread the spacing will come out as it is designed to."
I searched the thread for "word-wrap" and the only mention of it was in the final post. And I still have the issue.
Help - PLEASE.
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Well here we are Comcast Employee, 6 months after this thread started.
WHEN IS THIS GOING TO BE FIXED? I DON'T HAVE THIS TROUBLE WITH GMAIL, YAHOO OR OUTLOOK. ONLY COMCAST IS DISFUNCTIONAL.
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Latoque: " What your recipient sees is determined by their email program, not yours. Just because you send an email with HTML formatting Comcast uses is no guarantee that the recipient's email program will render it correctly."
I don't believe this is true. Save your email as a draft before sending it. Go into Drafts & look at it. You will see the double spaces.
How can the recipients program effect what hasn't even been sent yet?
It's REALLY annoying and it's been going on for YEARS. I have to assume Comcast employees use Comcast email so they must be aware of this bug. It's either too difficult for Comcast Engineering to remedy or they don't care.
What else could it be?
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