Today a Voice Mail from caller ID "Comcast (800) 266-2278" was left on my home telephone numer. The Voice Mail transcript is...
"Hi this is Comcast executive relations if you could please return our call. The question about a cable line. We are available Monday through Friday from 8:00 AM to 7:00 PM Saturday from 8:00 AM to 4:00 PM. You can give us a call at our toll free number 1-888-966-7534 and your ticket reference is 499-9229. Thank you so much have a great day. Bye bye."
I get very large numbers of Robo/Phishing/Fraud calls, some with the Comcasted Caller ID spoofed.
Howerver, I do have a line issue and have been waiting to here about a potential dig. I will not call any number but a company's main customer service number, in this case, 1-800-Comcast (266-2278), which I called.
The CSR I talked to:
Could not find any appointments nor indication that someone was trying to contact me.
Cound not find 1-888-966-7534 in their directory of internal and customer service numbers.
Did not know any department called Executive Relations.
Could not find ticket number 499-9229.
And... the CSR advised extreem caution...
I'm a retired networ/computer exec with a security backgraound. I decided to call the above number at 3:45 PM, knowing that I had a good chance of getting VM... I called, it sounded tlike a comcast ACD, but when it tried to connect me to a rep, I received a message that said "Keystone ESL is not available".... At least that is what I think it said after calling the number 2xs....weird.
However, I did find the telephone number listed on Comcast letterhead that was field with the FCC by a Comcast Executive Relations executive. Plus I have found a reference to the Keystone office of Comcast Executive Relations on the Forums.
So... Is this a valid voice mail from Comcast, or is someone trying to rip us off?
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