Nope, nothing. I've given up trying to use the app to receive calls. I can use it to make calls and I receive the voicemails if someone calls either of the numbers, but I can't answer calls unless I have the app running, which I usually don't. No bfd for me since I don't get a lot of calls and I can answer the voicemails quickly. Still disappointing.
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Nope, nothing. "Helper's" phone still rings and/or gets a push notification when the main number is called whether or not app is running, gets nothing from his number unless app is running. Main number phone gets nothing(no ring, no push notification) unless the app is running. Same behavior no matter what device each person uses to log on. Makes no sense.
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I have an annoying problem with the Xfinity Connect App and my two Xfinity numbers. Basically nothing rings on the app where it is supposed to. No one at the Comcast help desk seems to be able to solve it, so I am hoping someone here can. For simplicity, let’s use the following:
My “main” Xfinity voice number is 0438 and it is associated with the primary user, me.
I have a “personal” number 9591 which is associated with an unrestricted secondary user we’ll call “helper.”
When I login to My-Account as either ME or HELPER, and set voice preferences, both numbers are checked as ringing both at home and on the Xfinity Connect App, and the correct number is listed for each user.
Now here are the problems:
When logged into the Xfinity Connect App as ME on my iPhone 6s (iOS is 10.x.x up-to-date), neither number rings on the iPhone. Everything else works, email, text, outgoing calls, just no incoming calls for either number.
When I log into the Xfinity Connect App as HELPER, the phone will ring for calls to my MAIN number 0438 but not to the personal number 9591 associated with HELPER. I get a push notification for the incoming call to the MAIN number if the phone is locked.
All calls to the personal number 9591 go directly to voicemail no matter who I am logged in as. They don’t ring on my home phone, they don’t ring on the connect APP, no push notification. I do get the voicemail notification and can listen to the voicemail.
Here’s what I have tried to fix this:
Log out and log into the connect app.
Powerdown/powerup the iPhone
Uninstall and reinstall the Connect App
Install the connect App on a different device.
Deactivate the Connect App for one of the numbers to see if the other would ring.
As noted everything else about the Connect App is working fine, I just can’t receive calls at the correct number when logged in as a particular user. Doesn’t seem to make much sense, but I suspect there is a fix somewhere. Thoughts?
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