Thanks, I should have dug deeper when my daughter said it wasn’t working. After installing the hotspot app and the security info, it seems to be working for her now. We’ll see if that continues to be the case. I still don’t understand the reason for not being able to replace a BYOD phone with another. A pretty restrictive policy to me.
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Warning for all...
I signed up for Xfinity mobile about 6 months ago and brought 4 iPhones with me when I signed up for service. One of those phones broke and we replaced it with a phone directly from Apple, but now it cannot connect to any of the Xfinity Hotspots. Customer service told me that their system will not allow them to replace one BYOD with another BYOD on the same line - I went to an Xfinity Store and called customer service and got the same answer from both. The phone works, with the exception of not being able to access the hotspots, which actually surprise them. I told them it was a serious gap in their customer service model, as I would imagine this will affect many customers (and for that fact, some of their own employees) in the future. The workaround to the problem - add the new phone as a new line and get a new phone number for it.
Caveat to this whole thing - If you purchase a phone from Xfinity to replace your BYOD, that can be done and it will work correctly.
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