Yeah - I couldn't believe that you're supposed to know ahead of time your rate is going to change over 2 months before the billing - yeah, like anyone knows that. You are supposed to get an automatic $10 off for paperless billing and automatic payment - I removed that - so they won't be pulling that $70 out of my account. Total bs. They don't even care about someone who's been a customer for so long. That's what they do though - pull people in with cheap rates and then raise them when you aren't paying attention!
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So yesterday I received an email that my bill next month would be at a higher cost than it has been. I try to call Customer Service today - to find out if I can get the rate changed, a new promo, etc - I've never had an issue with doing this before and I've been with Comcast for over 10 years now. I've never been so irritated by a phone call. I was constantly put on hold and told that there are no promos other than package deals. I asked about downgrading my plan - and was told I'd still have to pay the high rate for next month - even though it's not due, until next month! WTH?! I was told, if you'd called last month, you wouldn't have that issue. Well, sorry, but I only received the email/notification yesterday, that my bill was increasing! Is there anyone who can help with this? I may have to switch to another carrier if Comcast no longer values their long term customers.
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