Every since xfinity switched my email accounts to their new "connect" server, I have had constant issues with attachments on emails. 1) when composing an email, you can no longer click on the attachments(s) to review them before you click "send". I like to make sure I have the correct attachment intended. I have to "save" the email to draft, open the draft, click "view" to see the attachment(s). At this point, it can take several minitues for the attachment to appear as it is "waiting for xfinity connect". And each attachment takes several minutes. Today, it took 20 minutes to review 4 attachments I had to one email. After I finally review the attachments, I then click "edit" to send the email. However, at this point, xfinity has now added a second "signature" to the bottom of my email and I have to delete one of them and then slick "send". 2) When I recieve an email with attachments, it also takes several minutes for the the attachment to open. I literally put in a load of laundry and the attachment still did not open. 3) my other issue happens simply when I log into my email. It takes anywhere from 2-5 minutes for my email to boot up. I have this problem with all of my email accounts on any computer. I use a desktop and log into xfinity.com, I do not use an app. I am hard wired to our home network. When I use my lap top and wi-fi, it's a little faster. I use Google Chrome but have the same problem when I tried Internet Explorer.
I have called Comcast no less than 4 times on this and other email issues. Every time I call I have to go through my entire complaint, answer the same questions from the agent so he/she can try to fix my problem by following their flow chart. Inevitably I am told that someone from "Tier 2" will call me to help with the problem. Here in lies another problem. Tier 2 called me last night at 8:20pm and I was not home. They NEVER leave a message or a call back phone number. I was told by Comcast that they will never leave a call back number OR can you get transferred to that department when you call back. When I do call back, I have to start all over again and usually find out that my ticket has been "closed".
Made one last attempt to call Comcast today. I refused to repeat my story. Insisted on talking to Tier 2. Was told there is no way to be transferred to that department and I would get a call back in 24 hours. However, I am supposed to get a call back in 25 minutes from this guy's supervisor. Not holding my breath.
I'd rather not change my email address. That's a huge inconvenience. But I think that is inevitable. I like our cable service and the features the X1 platform provides. Our internet is otherwise fast. Comcast's customer service is beyond reproach.
Anyone else have this problem with email attachments?
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