Not getting much better in the Cuckoos Nest. Everyone is very polite and apologetic. Good traing Comcast. I began the service in January. No problem transferring over phones since both my wife and I had iPhones that came from Verizon. Hmmmm? Problem stated when my 5 lost the ability to make calls in mid May. Called tech. They couldn't figure it out. Went to store and they changed the Sim card at the suggestion of tech. No help. Came back in a couple of days to purchase a new phone. Chose the iPhone 8 but they couldn't complete the transaction in the store. Told I needed to order it on line and bring it into the store. Really!!! They could not sell me a phone! Left not happy. One week later I drove to another Comcast store, again 20 minutes away, and two different associates tried to complete the transaction and their screens would not allow them to complete the transaction. Asked it I could go to Aple and purchase a phone and bring it into them. I was told no, that phones purchased directly from Apple could be transferred? Went home frustrated again. Looked up responses on transferring phones from Apple and it confirmed what was said in the store about transferring phone bought directly from Apple. Went online to order a phone from Xfinity Mobile.SE, 7, 7+ (except128) alll out of stock. The SE, 7, and 7+ availe in 32 GB on 6/25/2018. That's estimated so I have no faith in it actually arriving. I can purchase the iphone 8 and 10 (700 to 1,000) or the Samsungs s8 or 9. Funny how the price points on these phones keep moving North. Sooooo, I can either continue to go without phone service that I m paying for until Xfinity gets the phone I want in stock, buy a phone that is more than I want to pay or need, or I can go to Apple and purchase a phone and try to get it transferred over to my line. Oh, that's the aother part of the story. I have been assured repeatedly by Customer Care and Sales that yes, I can bring an unlocked phone from Apple directly and it can be transferred. How lucky do I feel???
<Edited for violating forum guidelines> Phone and Data service is good (thanks Verizon). Customer Support is
respectful and courtious. <Edited for violating forum guidelines> . Help your people to help your current and portential customers.
... View more