I do apologize for my attitude, but there has been an ongoing issue for well over a month. I have had a tech look at it as well as a no show no call tech situation. I feel bad when i get someone on the phone and i want to light them up, when they personally did not do anything to deserve it. Unfortunately i am paying for a service that i am not receiving. After many phone conversations and repeated steps that do nothing, i am left with a terrible experience that costs me money.. Moving forward, it is live tv on my second box that is a problem. A tech was here, and temporarily "fixed" the problem. He installed a new splitter, and for the moment everything was fine. About two hours later back to the same old no connect error. As of now, i have been without connection on my second box for about 2 days. Unfortunately for me, the second box is the one i watch. the first box does work fine. never been a problem there. I have also disconnected from the splitter and reconnected. This worked once or twice, but as i said, for two days now, ive had no service to this second box. I would love it if this could be resolved, but it seems as though it is more work than it's worth, when i can have my box removed and stream cable on my pc. So far, i have refreshed, unplugged for 30 seconds, unplugged from the splitter, unplugged coaxial from back of box, talked to several tech reps, and had a tech replace the box and splitter. nothing has worked for more than a couple of hours. This has been ongoing for about two months. I understand that this system isn't the old plug and play that cable once was, but yet i am paying for a service that isn't what was advertised or sold to me. There isn't any problem with comcasts connection to my bill. My frustration is growing, and the only solutions i see right now is fixing it, or cancelling the service. I'm sorry if i seem unreasonable, but this is not fun on my end. I would love to resolve the issue because i do believe that a properly functioning x1 is a great service, but what ive had is far from that.
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I have been getting the unable to connect to my "entertainment experience" error. started over a month ago but was only sometimes and power cycle seemed to usually do the trick. more recently i rarely if ever have a connection. I called comcast and went through all the same steps over and over that i had tried on my own. eventually set up an appt for tech to come out. Was supposed to be here between 10 and 12, got a call at around 12 to tell me that he was going to be late around 12;45. Well, he never showed or called again. I understand that stuff happens and every now and then there is going to be an inconvenience, but this is too much. When i go to work i have to be there at a specific time. when i perform my job, im expected to do it right every time.If comcast cant fix this problem asap, the next call i make is for them to come get their boxes out of my house and cancel my account. So far, x1 has been nothing but a disappointment, and an expensive one at that.
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