Just came to ask the same question as the OP. Disappointing response to say the least. They have so many other options but it's as if the person who programmed this stuff doesn't actually use the captions so have no idea that positioning is more important than transluscence or box color to someone who actually needs captions.
use the captions setup in X1 set top box menu to adjust type of captions (reverse, etc). you just can't say 'where' to put the captions.
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Ok in lieu of a new thread since this is related...
I just tried to call to understand how to handle the situation now that I know I can't use the Xi6 box. Lots of fun going on there so hopefully you guys can help me out.
I currently have 2 boxes. Expectation was to replace both with 2 that were being shipped to me. A 4k DVR and the Xi6. I would then ship back the 2 that I currently have. Now the plan is to ship back my XG2v2-P and the Xi6 since I don't have the proper equipment to use the Xi6. When I called to ask about this they told me to call 1-800-PICK-UPS which of course is UPS?
So here's my question, do they really not care which 2 boxes I send back? I had trouble communicating this question with the CSR and she kept pushing me to call UPS for shipping. I'm just trying to ensure there are not going to be any accounting issues that are going to become the next issue a few weeks from now.
Thanks again, hopefully this is the last question. I'm ready to start enjoying the service and stop worrying about simple equipment questions that should have been worked out on the front end!
it is up to you what equipment you keep. i'd rename the box(es) you are returning to "something' old by adding old to the location before disconnecting the device as it may take a long while before the old one is removed from your online equpment list (won't be charged for it but may appear for a long time). SAVE your receipt from ups showing the serioal number(s).
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