Well hopefully that's the case and I'll get that same update soon, I still have the issue.
Welcome to the world with the rest of us and the ongoing issues that you have miraculously skirted up until now, so sorry you had to join us!
Standard response to "replace the box" is so lazy and annoying. Surprised they don't ask to "unplug and replug, is it fixed now"?
Cloud recordings are horrible quality if that was even an option, which it's not. I call them out on that every time. "You can watch anything that you lose when you swap DVRs on the Cloud". Completely incorrect, there is no cloud backup for most of my recordings, due to the storage being calculated differently and FIFO auto deletions...
Comcast, do you only partially back up your corporate and financial servers? Cloud is useless, please dump it and give me a reasonably functioning DVR... (yes, you may have to pay some license fees)
Um...yes it is fixed for me but not in the way I expected. Firstly, sorry for my delayed reply TCTC but I am currently studying for the California State Bar, which is less then 3 weeks from today. The below is my memory of how this resolved but it was over a month ago so it is just a summary and might not be as detailed as it would have been a month ago.
Second, my issue was resolved by patience and persistence. When I finally made contact with someone from Comcast through here and via PM there was eventually a phone call set up. When that person called, I was not available and there was no way to get back to that person because that person was someone from an advanced tech support team and regular Comcast support wont transfer you there without them going thru the basic support stuff. I relayed this to the support person here via PM and he eventually concluded that his advanced team had come to the conclusion the problem was my box. They then insisted the only way to fix this was to replace the unit. I explained to them that was not an option because I have a massive amount of recordings because of aforementioned law school and bar study with not much time to catch up on viewing. I was then told I could still get a new box and view the recordings on the cloud. I relayed to him that was not an option because, as we all know, cloud recordings suffer from degradation.
In the end, I told the Comcast rep via PM that in my opinion replacing the box is not the fix because the problem was with the software and they just have not had enough reports to call it a known issue yet and sending someone out will eventually lead to the problem coming back since, If i am correct it being software, then the box wont fix that problem.
So, weeks later the problem stopped happening, which I believe was because I was persistent I did not need a new box and patient for an update.....My guess is a update got pushed my way that resolved it....
Sorry for the long reply but it was a long fix and I believe all of the above is relevant. I still love Comcast and X1 but I did not love how this issue got resolved.
Ever have any luck with a response on this new bug?
I still have the bug, and the progress is lost immediately on many occasions, it doesn't take an overnight refresh. I can be watching a recording, switch to something else, switch back a minute later and it starts me up at the wrong time. Happens very frequently, ever since the update previously mentioned.
There's 0 chance this can only be happening to me...
thats strange since others say they have this problem, see TCTC above. However, I just sent you a PM. I will check your reply in the AM.
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