About ComcastRachelH

ComcastRachelH · ‎06-08-2015

Indyboywilliam & Lesley123 - I have opened tickets for the both of you. Thanks! Rachel

ComcastRachelH · ‎06-08-2015

Hi one_rock -- I have private messaged you. Thanks! Rachel

ComcastRachelH · ‎06-05-2015

Hi Labman1014 - We have recently released an update to our iOS app. Thanks! Rachel

ComcastRachelH · ‎06-05-2015

lorendunkley - Not a problem. Rachel

ComcastRachelH · ‎06-05-2015

Hi PDXTrekkers - I am looking into your issue. Thanks! Rachel

ComcastRachelH · ‎06-05-2015

Hi Rjmmoon - Correct, many issues can be resolved by tech support over the phone. The ticketing process I use is a way for us to schedule a tech to call the customer. Depending on the issue, an appointment will be be made if necessary. The ticketing process is also another way for us to track issues so we can make improvements to our mobile applications. Thanks. Rachel

ComcastRachelH · ‎06-05-2015

Hi Skilley - Private Messages on this forum can be accessed in the upper right corner by clicking on the icon that looks like an envelope. When you have unread messages, this icon will also include a red circle. Thanks! Rachel

ComcastRachelH · ‎06-05-2015

Hi Robin12265 - We are sorry for the delay. One of our technicians should be reaching out to you via phone. Thanks! Rachel

ComcastRachelH · ‎06-04-2015

Rjmmoon - I am working to get these issues resolved & will provide results if they will help other posters. Thanks! Rachel

ComcastRachelH · ‎06-04-2015

Hi Rjmmoon - I private message users when I have to discuss account information that can not be posted publicly on the forums. I also open up tickets so a technician can call them directly to troubleshoot. Thanks! Rachel

ComcastRachelH · ‎06-04-2015

Hi HisFavor & skilley -- I have private messaged you both. Thanks! Rachel

ComcastRachelH · ‎06-04-2015

MrMayface - I have private messaged you. Thanks! Rachel

ComcastRachelH · ‎06-04-2015

Hi creighton630 & imadhourani -- I opened tickets for you both & a tech should reach out to you directly. Thanks! Rachel

ComcastRachelH · ‎06-04-2015

Hi leictreonaic - I have private messaged you. Thanks, Rachel

ComcastRachelH · ‎06-04-2015

Hi Lorisullivan11 -- I've private messaged you. Thanks! Rachel

ComcastRachelH · ‎06-04-2015

Hi tonyareznor - I've private messaged you. Thanks! Rachel

ComcastRachelH · ‎06-02-2015

Hi barbaraamodio - You are posting to the Xfinity Home Security Mobile App section of the Help Forum. Are you a current subscriber of this service? Are you trying to log into the Xfinity Home app or are you trying to access your @comcast.net email? Thanks! Rachel

ComcastRachelH · ‎06-01-2015

Robin12265 - I have opened up a ticket on your behalf. Thanks! Rachel

ComcastRachelH · ‎06-01-2015

Hi ternbridge & skilley -- I have opened tickets for you both. Thanks! Rachel

ComcastRachelH · ‎06-01-2015

Hi hannahycole - I have sent you a private message! Thanks! Rachel

ComcastRachelH · ‎06-01-2015

Happy you are enjoying the iOS update! Rachel

ComcastRachelH · ‎05-29-2015

Hi andrewjumba - The app you are trying to log into is for Xfinity Home Security customers. Are you a current subscriber of this service? Thanks! Rachel

ComcastRachelH · ‎05-28-2015

Hi elg99 -- I have been looking into your issue. With an android device, when I try arming/disarming using the master/primary pin, in the history it will just display: Armed/Disarmed. If I use a guest pin, I will see "Disarmed by Dog Walker" etc. Could you please try arming/disarming with a guest pin & let me know if this solves your issue? Thanks! Rachel

ComcastRachelH · ‎05-28-2015

Hi Rjmmoon - We are getting ready to release our redesigned iOS app. Please watch for updates. Thanks! Rachel

ComcastRachelH · ‎05-27-2015

Hi elg99 - I'd like to clarify exactly what you are seeing. Instead of Disarmed by "username", are you just seeing Disarmed? Or Disarmed by <User Deleted>? If possible, please attach a screenshot so we can better help troubleshoot. Thanks! Rachel

ComcastRachelH · ‎05-26-2015

Hi - It's my understanding that our technicians have tried to get in touch recently, but have not been able to reach you. They will try a 4th time today. Are you still experiencing this issue? Thanks! Rachel

ComcastRachelH · ‎05-26-2015

Hi CaptJH - I have opened up a ticket on your behalf. Thanks! Rachel

ComcastRachelH · ‎05-26-2015

Hi Jmk05130 - Are you a current Xfinity Home Security customer? Thanks! Rachel

ComcastRachelH · ‎05-21-2015

Hi HisFavor - A technician has reached out to you via phone to help you troubleshoot this issue. Thanks! Rachel

ComcastRachelH · ‎05-20-2015

Rfilippelli - Thanks! I'll investigate further & open a ticket on your behalf. Thanks! Rachel

ComcastRachelH · ‎05-20-2015

Rfilippelli -- We performed some maintenance recently that we understand has impacted the ability of some users to log in. Please try logging in again. If you are still experiencing an issue, then I can open a ticket to further investigate the source of the error. Thanks! Rachel

ComcastRachelH · ‎05-20-2015

blockms - Not a problem! Happy to help. I will mark your ticket as resolved! tpjm - I'm continuing to work to help get this issue fixed for you. Thanks! Rachel

ComcastRachelH · ‎05-19-2015

Kris10c - Thanks for the clarification! I have opened a ticket on your behalf to investigate this issue. Thanks! Rachel

ComcastRachelH · ‎05-19-2015

Hi HisFavor - I've opened a ticket on your behalf. Thanks! Rachel

ComcastRachelH · ‎05-18-2015

Hi EALVAREZ9214 -- Your account appears to still be in an activation state. Activation must be complete before you can log into our mobile app. Can you give me a little more information? Are you doing a self-install? Thanks! Rachel

ComcastRachelH · ‎05-14-2015

Hi windrider118 - I have opened up a ticket on your behalf. A technician should be reaching out to you directly. Thanks! Rachel

ComcastRachelH · ‎05-13-2015

Hi mxrios72 - I'd like to troubleshoot this issue with you. Can you please answer the following? Have you moved any of your cameras recently? Are you able to view your cameras on your Touch Screen or on the Web Portal? Thanks! Rachel

ComcastRachelH · ‎05-11-2015

Hi Kris10c - Could you please explain in a little more detail the issue you are experiencing? Are you no longer receiving text message notifications? Or are you not seeing the state of your alarm update within the app? Thanks! Rachel

ComcastRachelH · ‎05-11-2015

Hi tpjm - I have opened up a ticket for you. Could you please give me some more details about the issues you are experiencing? Thanks! Rachel

ComcastRachelH · ‎05-08-2015

Hi blockms -- I am sorry you have been experiencing issues. I will open up a ticket for you to get this addressed. Thanks! Rachel

ComcastRachelH · ‎05-08-2015

Hi joshuagalinato5 - I'm sorry that this has taken longer than anticipated. It is my understanding that a support technician has reached out to you & left a message with a direct contact number. They can troubleshoot with you directly & get this resolved. Rachel

ComcastRachelH · ‎05-07-2015

Gfv70 - Happy we were able to get this resolved for you so quickly! mholmes205 - I will look into your account & open up a ticket shortly. Thanks! Rachel

ComcastRachelH · ‎05-07-2015

Hi Gfv70 - I have opened up a ticket on your behalf to help get this issue resovled! Thanks! Rachel

ComcastRachelH · ‎05-07-2015

Hi natmar -- Are you still experiencing this issue? Thanks! Rachel

ComcastRachelH · ‎05-05-2015

Hi joshuagalinato5 - Your ticket is currently under investigation. I am actively working with the correct team to help get this resolved. Thanks! Rachel

ComcastRachelH · ‎04-30-2015

Hi joshuagalinato5 - Thank you for providing additional information. I have opened a ticket on your behalf. Thanks! Rachel

ComcastRachelH · ‎04-30-2015

Hi jasmc1974, It appears you are not currently signed up for Xfinity Home services & have not been for the past 6 months. Please feel free to reach out to us if you need further assistance. Thanks, Rachel

ComcastRachelH · ‎04-29-2015

Hi joshuagalinato5 - Thank you for visiting our forums. Please understand that our developers are working to create a better camera experience or customers overall. We do ask customers who are experiencing issues to visit our forums so that we can troubleshoot with them directly. Can you describe your issue a bit more? Can you also let me know if you've recently moved your cameras? Are you able to view cameras on the Touchscreen or on the Web Portal? Thanks! Rachel

ComcastRachelH · ‎04-21-2015

Hi mandywhite - Could you please update on whether or not you are still experiencing this problem? Thank you! Rachel

ComcastRachelH · ‎04-20-2015

Hi lorendunkley - I'd like to confirm that you are an Xfinity Home Security subscriber. The App you are trying to log into is for this service. Thanks! Rachel