Getting the incorrect code error for Galaxy s9.
Hello ntjaga, I can assist you with getting the correct unlock code for your phone. Please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".
Contacted Xfinity Mobile in April/May to check on reward.
The 4-6 weeks’ time frame is not always exact which is why we have such a a big time frame to expect the card to arrive. It can take up to 6 weeks but in most cases it won't take the full time. I know you would like to get this sooner but we must wait on the process. Feel free to reach back out to me if you need anything else.
The iPhone sends MMS (multimedia messages with photos, etc) or SMS (simple text messages) depending on whether you are sending to an Android or iPhone user. And for some cases, I think, you need Cellular turned on. If the goal is to minimize data usage what setting should be used on an iPhone to:
- send SMS to an iPhone
- send SMS to an Android
- send MMS to an iPhone
- send MMS to an Android
And in what cases is Cellular data required vs WiFi?
We just started with Xfinity Mobile, and have two lines under one account. Neither of our phones (BYOD iPhone 6S and BYOD iPhone SE) allow us to set up voicemail. When we try to set the iPhone voicemail (from the Phone app), we get the following message:
Unable to Connect.
Try again later.
What can we do to fix it?
Have others run into difficulties with Xfinity Mobile Rebates? My saga has lasted since December. I ordered the Samsung phone within the designated time to receive a $200 rebate. However, after completing the process, I was notified that the phone was back ordered, and I did not receive my "official" order date until weeks later when, you guessed it, the rebate window had expired. I did not even know this was the case until, after being a good-paying customer for the required 90-days, I called to find out that I was not even in the system as eligible for a rebate. The next several weeks have been a back-and-forth of phone calls, waiting on hold, being given a claim ticket number, and never hearing back from Xfinity. Every time I have called, they have said my case is still processing and that someone will get back to me in 1-2 days (never happens).
I am extremely frustrated by this, and I wonder about all the people who also had back ordered phones with "updated" order dates who have not been as determined as I am to receive the rebate I expected when I signed up for the service. Why can't Xfinity honor people's original order dates to determine rebate eligibility? Anything else seems very underhanded, and I have not had any success getting answers. Honestly, I was using my experience as a test case for bringing my entire family to Xfinity Mobile, but after this experience, I cannot imagine doing so.
We use the xfinity app on both our iPhone and iPad. The incorrect phone number appears and we can’t get our voice mail. How does this get corrected? There does not appear to be something that can be addressed in settings. Appreciate any assistance!
Gigimdp, let's take a look at the number displayed on the app. Please send me a private message with your full name, XFINITY Mobile number or account number, and the last 4 digits of the card on file for help. Just click my name and then click private message me.
Update: Problem has been solved via telephone.
I originally placed the order with a Xfinity Rep. by calling 1-800 Comcast. Xfinity Mobile shipped my new phone order to my old address instead of my new address. Xfinity Mobile told me to call fedex and tell them to reroute the package was told by fedex that they cannot reroute a package without Xfinity Mobile submitting a request. So now my package is going to be going to my old address i have no way of accessing that package. I hope Xfinity Mobile can fix this problem. I have Called back both the 1800 Comcast number and the Xfinity Mobile phone number listed on their website and was told that they cannot correct the problem Please Xfinity fix this problem.Thank You.
Hi, I have not received the email about the $200 reward for switching to Xfinity Mobile and buying a Samsung S9. Please help!
I was in an Xfinity store trying to activate my Verizon iPhone6 on June 29 -- when Comcast experienced a huge network failure. The consultant in the store had all of the information for my phone and account, verified that the phone would work on the network, and gave me a SIM card. However, he couldn't finish the activation because of the network failure. He took my contact info and said he would call me to finish activation once the network was back up. That was a week ago. Nobody has called me back, and I have no way of calling directly into the Xfinity store I was at. I called the 800 number and explained the situation, and they gave me the scripted answer that any BYOD activation had to be done in store. I tried scheduling appointments and the store and described my situation in the notes hoping someone from the store would read that and call me, but no. I don't want to waste another 2 hours of my life going back to the Xfinity store -- why can't this activation be completed over the phone???
Ended up going back into the store to complete activation. Rep there said he tried to call/text me and even left messages. Unfortunately, he wrote down the wrong number... All good now -- activation was quick and painless.
I bought my Samsung S9 on 3/21/2018. When i checked my reward status in the link https://www.xfinityrewardcenter.com/status, it says gift Card shipped. Is there any tracking number to track them?.