My voice modem died and now all calls go directly to voicemail. I had hoped to use the Xfinity Connect app while the modem is down. However, the Xfinity technician explained that the calls have to go "through" the voice modem. Is it really not possible to use the Xfinity Connect app without a modem? I am surprised!
I asked about this before but am not clear.
I have a Comcast gateway. There is a tan device in the tel 1 port which I would like to know the name of and in simple terms why it is used instead of a normal phone line with regular splitters. It goes to the wall then to another normal splitter which then goes to the printer and the other side to the phone recoder.
I heard the installer mention backfeed I think but am not sure.
So, please, what is it called and why is it used instead of a regular phone line with regular splitters?
I hope the picture helps.
You are the first person who has put that in a way I esily understand.
All is working well and thank you or articulating the point.
By regular phone connectors I meant the size and translucent color ones, although I realize they do come in black and gray, I had never seen tan and this shape and thought it was more than it is.
Received my XB6 Technicolor Gateway yesterday. I was told at the comcast service center where I picked it up to go to support chat and have them order me the backup battery for it since I have Phone service. Spent the last 15 or so minutes chatting, and was told that Xfinity does not have backup batteries for those gateways...
If that is the case, why provide that gateway, since federal regulations require a provider to supply a battery for Phone backup in case of power outages?
I have the Technicolor CGM4140COM XB6
Hi 52ft24dave -
I'm sorry you received some misinformation. You received a great device - and we do offer backup batteries for our XB6 Gateway. They're a little different from traditional Gateway backup batteries in that they are external. You will plug the battery into a power outlet, and then the Gateway's power cord plugs in to the battery.
If you are interested in purchasing, you can order exclusively through our Battery Hotline: 1-888-972-1261. To ensure that the agent you speak with orders the correct battery, you can reference the model number, which is XBB1-A. They should also quote the current price point of $70.00 plus tax. A $5.95 shipping fee will also apply.
I have one of these batteries, and it is very nice!
Had bad problems with dropping wifi constantly with XB3, even though I have Blast. Today got a XB6 modem and the internet and wifi is good, but the phone will not connect.....someting about Panasonic phones???? Can someone figure this one out? Why doesn't the phone work, but it works fine with XB3?
I have a Arris TM822R. They were able to activate internet no problem but claim they can't activate the phone. I am not happy with this.
Now they want to charge me 60 dollars to send a tech out. I'm about to take this back because seems to be a scam to get a tech out and charge me.
My xfiniity service is scheduled to be turned on 4/8/2008. I still have an active vonage phone number that I would need to port over to the xfinity service. The Comcast rep suggested I wait until the xfinity service has been completed before I cancel the vonage service. Does anyone have any suggestions on the procedure to make sure I do not lose this number? There seems to be several horror stories online where folks lost their number. I want to make sure I get this right.
It took awhile, but I was able to have my vonage number ported to Comcast. I received an email from Vonage indicating my number had been ported at my request, which was true. However, when I tried calling my home number I received a message indicating the number was not in service. After reaching Comcast support, the first level Comcast support rep was unsure how to fix it. Once she checked with level two they were able to figure it out. It took multiple resets of my cable modem after the port had been completed. But, all is working as it should now. I will say Comcast is trying to improve their customer service. It can still be somewhat frustrating, but it seems to be a little better.
I have only one telephone line in my Comcast service. Today on my modem, both TEL1 and TEL2 lights are on. I have never requested a second line. If I use my phone, only TEL1 light blinks.
I need an explanation of this.
I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
I didn't have an issue with my older modem, but sure send me a free upgrade, the xFi Wireless Gateway.
Ok everything works fine, internet, wifi, TV... no phone. I called customer service, I need to plug my phone into the back of the new modem? What? I didnt have to do that with the old one. No sir I have no phone plugs in my office/spare room where I've installed my modem, same place as the old modem was, my phones worked through my wall jacks. No sir, my closet phone jack is down the hall in another room. No sir I'm not moving my new modem and my PC on ethernet and my desk to that room. MY PHONES WORKED BEFORE THROUGH MY WALL JACKS!! Seriously sir I have to plug a wall phone into the back of the new modem? Sure fine, yes, the phone works but now my other phones connected to my home phone jacks don't work.
This is an upgrade? Why did my phone jacks work before and now they don't?
I don't think he understood what I was saying or is it not possible anymore to use my home phone jacks with this new upgraded modem?
Does anyone understand what I'm saying, he sure didn't or this upgrade isn't an upgrade for the phones... Not happy....