I purchase a 32" Sharp Roku TV today. According to system-> about it's a 5232X Roku TV. The Xfinity Stream Beta App is supposed to compatible with this series, after naming the device I get a "you haven't purchased anything" screen. The Live TV screen never appears. This is on a network where a Roku stick with the app works great.
Any assistance would be appreciated.
Thanks for responding. Yes, it was automatically updated when the TV was turned on.
However, the issue is resolved. I tried the app on my Roku dongle and got the same screens. Knowing that the dongle had previously worked okay I called Xfinity and they were able to determine that my user name hadn't been transfered when I moved. Correcting that resolved the problem with the app.
I can't find the Xfinity stream app using my fire TV in the app store???
The XFINITY Stream Application is not currently available for download on the Amazon Fire TV. I would recommend using the XFINITY TV Everywhere suppported applicable applications in order to view content.
If you have an Internet-connected TV or Xbox, log in to any of the apps/platforms below using your XFINITY username and password to stream to your TV:
As an example.
I have been trying for hours to find a resolution to this, and so far, I've had no luck.
I have tried to access the streaming app on multiple devices and through multiple browsers and I've had no luck. I am asked for my login information and it's accepted, but then I get some kind of error message and the app goes no further. I can't even get off the initial "Get Started" screen.
These are the error messages I keep getting:
PC (through Chrome and Explorer) -
"Sorry, we're having some trouble Xfinity Stream is not available at the moment. Please try back soon. (Error ftde.provision.11005)"
Samsung Galaxy 7 Edge -
"Something's not right here. We are having trouble adding this device to your account. Please give us a call at 1-800-XFINITY and mention error 3329.11005."
"Back Office Provision Error Failed to provision account through AccountProvisioningWebService"
I have talked to at least 3 people in each of Tier 1, Tier 2 and Tier 3 customer support and noone has been able to fix the problem or even explain to me what the problem is. I'm starting to get very frustrated and I would really like a resolution here. Has anyone else seen these kinds of errors before and, if so, were they able to get them resolved? I appreciate any info you've got that you could share. Thanks very much.
freshness28 -- I received word from our support team that they found the issue. There was a provisioning error with your username that was preventing the App from working correctly. They are getting this resolved.
ccarra -- It is possible this is the same issue with your App access. Please contact us via PM or by phone to provide your account information (name, account number, and username) so that we can get this resolved for you.
Is anyone having problem logging to HBO Go? After chose Xfinity provider, enter user ID and password, it takes me to xfinity webpage telling me to add HBO Service for $15/mon. I already have HBO Service. The tech support is giving a run around. They told me the issue is on HBO and told me to call HBO. That kind of service is that? I'm getting HBO Service through Xfinity. I'm an Xfinity customer, NOT an HBO customer.
I've a Roku Ultra with the Xfinity 'BETA' app and after adding 'HD SERVICE FEE' to my account it works well I'd say. Can I use this to travel with and visit some friends this summer? I'm quite sure the freinds I'm visiting likely have HSI and TV with HDMI. I've seen comments that it does and doesn't work floating around. I use TiVo with CableCARDS at home and I had to add the 'HD SERVICE FEE' to my account to get HD. Not real happy about that but it is what it is I guess. If this works for travel I'm all set with familiar channel numbers and channels I watch.
I thought it might also be handy for shopping for a new 4K TV if a retail store had HSI.
Everything that my DVR has recorded since June 27th gives me the Error.TVAPP-00306 message when I attempt to play it. These recordings also won't play via my browser or the Android Strean app -- both of which say "Well that didn't go as planned." Anything recorded prior to June 27th plays without an issue on every platform.
Anything I can do?
I am streaming TV shows through my phone and find it very frustrating that there isn't a next episode option. Is there a way to do this?
not currently. lending the stream (the X on the top of the stream app (not the browser) takes you back to the episodes list you were using and you can play from there.
Really hoping someone can help because calling support is a dead end.
Recently replaced a leased modem with my own and now cannot use Roku. Get error iscreateDrmSession 403-102 which states I must be connected to my home WIFI to stream. I am connected to my home WIFI.
Searching forums suggested that Support be called to ensure that the MAC of my new modem is registered. I called and they said it was not and they said they registered it, but I do NOT see the modem when I log into my xfinity account. I see only my old inactive leased modem. I really think it's not correctly registered, but I cannot get support to acknowledge this. One of the 3 support people I spoke to tonight said I shouldn't see it since it's a customer owned modem. what??? I saw it right up until they said they registered it.
Can any of the mods here help? I cannot spend another hour on the phone with this. Thanks in advance!!!
Thanks. I did that and they said they registered it. Still didn't work. Called back again and I was told it was already registered, was transferred to 3 different reps, the last of which told me it was an issue with my router and transferred me to Linksys! These first line phone support folks have no idea what they are doing and it was a complete waste of my evening.
So, since there doesn't seem to be any direct customer support here, I posted on the Comcast_Xfinity reddit board and a moderator got me fixed up pretty much right away by adding the MAC to my account. So that's where I will go for support in the future. This issue is resolved.