Looking for a new promotion@ComcastElla
Hi, runningman26 - I can help you with finding a new promotion. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Send a message.
Last month I was surprized to see my bill increased without any notification. So I called Comcast and it was explained that what I was being charged for internet was no longer available but that if I waited a month and called back I would be eligible for better pricing. So this morning I call to find my only option to save a few dollars was to downgrade my speed. I also discovered that even though I was told several months ago that if I sign up for autopay I would save $5 however I never received this discount for some reason. The CSR this morning stated I was not eligible for autopay discount so I should just unsubscribe, which I did. I'm not looking for free but is there anyway to save a few dollars off internet?
To go from $59.99+tax to $79.99+tax is a bit extreme for me. Any help would be greatly appreciated. Thank you.
I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.
I can't pay $90+ a month and am looking to keep Comcast service instead of going with another provider. I'm only interested in internet and don't need TV at all. I can't go over $50-$55/month as it is out of my budget. AT&T is doing a $50/month promotion for 75mbps where I live, but I'd rather stay with Comcast if possible. Can anyone help?
i mean its HD on demand but SD channel only, what gives?
I guess I jumped the gun a bit. I got a call today and the promotional package was finally in Comcast's computer. I placed an order and all is good for installation. There are many changes in packages going on, new packages, elimination of older grandfathered packages, etc. I don't see how the Agents can keep up. All older packages will not be available on expireration of the promotional period, so Agents have to try and keep customers happy by finding a new package or promotion that is acceptable to the customer.
I can't believe I have turned into one of these kind of people, but after the unhelpfullness of those I spoke with today, even if it comes out to my area, I will never be getting or recommending xfinity ever again. <br><br>How can one representative say they will be able to take off a fee, then merely a month later 4 other people tell me they are not able to? <br>How is that helpful?! <br>I did not want to cancel my service, but was forced to because xfinity was not available in the area I was moving to. I get a final bill with an 'early termination fee' on it, so I call to talk to a representative about this fee. <br>I explain my situation and he happily makes it sound like I will be getting that take off and there is no problem. <br><br>Another month goes by and I don't hear otherwise, when suddenly I am down 200some in my bank account because that fee still went through. <br>So I call back and am tossed from one person to the next, with all of them saying the same thing. <br>"it's an automated fee and there is nothing we can do." <br> They won't even listen to the fact that I was promised something a month ago and do not have $200 to just throw at them. <br>I wouldn't have reup'd my contract before moving had I known I wouldn't be able to transfer it. <br>But they don't care, all they keep saying is that its a valid fee and there is nothing they can do. <br><br>Had I heard this a month ago, I would have been upset but I would have dropped it and PLANNED to lose $200. Not just have it pulled from my account with no notice because it didn't even come out at a time my bills used to. It was just pulled on a random day. <br><br>I'm so angry right now. Everyone needs to know what scammers xfinity is and that they are out to help no one but themselves!!!!
Early termination fees are explained in your contract, that thing that none of us ever reads and then are surprised with this kind of stuff.
The current package that I am signed up for expires this month and is going to be increasing quite a bit. Are there any current deals that I would be able to get signed on with?
I went into my local shop to try to change my service to reduce the bill and was told by the agent that I would spend the same for what I want to keep as I am paying now. I am still looking to reduce my bill and would like to consult with a rep online. Thank you.
Hello mirywi. I have responded to your duplicate post about this located: http://forums.xfinity.com/t5/Customer-Service/Lowering-my-bill/m-p/3114568#M157923
Please refrain from creating duplicate posts about the same topic, as doing so is a violation of Comcast Forum Guidelines.
I have been a Comcast customer for my entire adult life. I recently found out I have to move for work to a city where Comcast does not provide service. When I called in May to cancel my service, I was told by the rep that I would have to pay an early cancellation fee because I still had about a year left on my contract. After explaining that when I was cold called to renew, I specifically asked about this since I knew relocation may be required. The guy I spoke with assured me I would NOT be charged an early termination fee. My bill was due two days later, so he told me to pay the full amount, and I would be refunded the prorated amount.
Fast forward to yesterday, 6/14, and I call Comcast to inquire why I haven't received the prorated refund. I'm quickly told that the prorated amount was $64, but they would just apply that to my $190 early termination fee, so now I owe Comcast $125. Literally as I was working with support, I saw my bill updated online and go from $0 to include all of the early termination fee and prorated amounts. Thankfully I took screenshots before my online chat and call. I'm attaching the screenshots here where they are clearly timestamped showing NO early termination activity and within minutes, suddenly the fees appear within minutes of the customer service rep accessing my account. He assured me the fees have been there since May 16 even when I have screenshots from 5 MINUTES BEFORE my call without the fees there.
Customer service also refused to pull the tapes from my call in May to confirm I was in fact told that I would not be charged the early termination fee. It's infuriating. Look, $190 is not the end of the world, but I can't fathom that someone in that company hasn't figured out that there must be parameters to make exceptions, i.e. long-term customers who have no choice but to move who likely will have the OPTION to subscribe to Comcast again someday but will refuse after such poor customer service.
I'm just so disappointed that no one is willing to use common sense here!