I've tried on my laptop as well as the app on my phone and cannot access my account to pay my bill. On the app it says "You are logged in but we are unable to access your account details. Would you like to try again?" and on the website using my laptop, it allows me to sign in and access my email, but does not allow me access to pay the bill. It just shows a loading icon that will eventually time out. Is the site down for some reason?!
FINALLY an acknowledgement that this is a bigger issue than "just me" - this is from an employee who posted on this thread: http://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-log-in-both-laptop-and-My-Acco...
"Thanks for your feedback. After you informed me that you had a ticket with the advanced techs for this, I checked for any known issues and was able to confirm this is now a national issue. I would like to link your current ticket with this investigation if it has not be done already to ensure you are included when a fix is rolled out."
The My Account page won't load. I've tried with both Firefox and Opera. It just hourglasses or I get a java script error page. I tried having a copy of the bill emailed to me off the tv's account area, but all that did was send me a link to view the account page, which still won't load! I can view the bill details off the tv, but there is no option to pay the bill, especially since I don't have a saved payment method. And it tells me to go to the My Account page to add one, which still won't load. This is crazy. Someone needs to fix this. I have to pay the bill this week.
I would consider this a "non-serious" problem but rather annoying when it happens.
For the last couple of months I get repeated notifications of a Kudo from "Welcome to post". He can only give the one Kudo for the post which happened a number of months ago.
I know we are allowed to Kudo a reply only once. Is it possible for someone to get a notification for a Kudo if we have a "senior moment" and accidentally Kudo another time. No new Kudo actually given, but a notification shows up on the forum member's "recent posts (Bell icon)". Or is it some other recent bug that popped up? Anyone else seen this happen?
In case someone is interested in the problem, the post I was referring to is: "I'm banned?" by Sicnarf.
The post was closed after my explanation about a day later, a few months ago. It's not possible for any of us normal forum members to either reply or Kudo since the post is in "Read Only" format now. No Kudos being gained. Just the new notification of the old single Kudo.
As of 7/7/18; this problem as not reappeared. Since we are now on the new format I will consider the "bug" as fixed.
You have my name as Gene when I talked to the person to sign up I spelled it as Jean which is the correct spelling. How do I get that changed
@devilwoman15 - It is my understanding that your name is misspelled on your account. I understand your frustration and believe the best way to get this taken care of is to bring a copy of your bill and state issued identification to a local Xfinity Customer Service Center to verify the misspelling, they would be more than happy to fix the issue. -TheMasterTech
Thank you for posting your question. I apologize for any confusion or frustration that you may be feeling.
I can tell you that posts are typically removed only if they violate our forum guidelines. The most common reasons for posts being removed is personal information, inflammatory remarks, and off-topic posts. We recommend that you review all our guidelines thoroughly to see if your posts violate any of the guidelines listed. Also, having the information in those guidelines may help to prevent future posts from being removed.
If you would like to know about a specific post, feel free to private message me and we can discuss the details of that post.
We apologize again for the inconvenience this may have caused.
what the heck are the badges we earn for posts here .and what are the used for
Hi. I'm a new user and made an account yesterday and even set up appointment for install. I also verified my e-mail, and when prompted to sign into my account, I receive the error message ""We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time". It appears many others are having this issue, can I get some assistance??
Hi kshih01. I can assist with troubleshooting the sign in error you are receiving at our My Account sign in page. Please send me a private message and include your full name, service address, and account number so I can assist you.
I keep getting the error "We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time." I've had this message since everything was installed.
Hello j_adkins95. We apologize for the inconvenience. This is a known issue that affects certain customers. We are working to address this issue. I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you.
I have two accounts. One in Mi and one i Fl. I have two different logins and passwords (no problem) but when I logged in it asked me to update my email (not a comcast one) and it won't let me use my email (aol) because it's linked to another account. I also just got Xfinity mobile so I tried to change my cell # for contact but they say that too is linked to another account. Why don't they allow this for "snowbirds" who go south in the winter. Have us login in to xfinity and show both accounts and let us click on the one one we're inquiring about (similar to logging into a bank website and picking your account whether it's savings, checking, or loan). I shouldn't have to have multiple cell #s or email addresses.
Hi waggletwo. Unfortunately, we no longer have the ability to link your two accounts for one user ID. You will need to manage your separate accounts with separate user ID's/usernames.
I will pass along your feedback regarding your request for this feature.
During the week, I have had 3 different reset numbers sent to my cell phone./ Thi has happened on a few scattered occaions in the past, but never at this rate. Mught this be a hacker or perhaps someone who doesn't know what their xfinity account password is and they simply keep asking?
Are you trying to reset your password? Every code has a life of 15 minutes, i wouldn't suggest to click it multiple times we just need a little bit of patience . If you feel your account is compromised please do contact the Customer Security Assurance team and they will help you with your UID issue.