I would like to add to Body comment. I am just finding out in the last two days that there are several different X1 boxes. There are ones called premium X! boxes but not in my package. Because I am hard of hearing I need headphones as an assistive device and found my new boxes do not have a jack to put my head phones in like I could with my last box which is not X1. Comcast is not sure there is a solution for me.
To add to your complaint since I have two new x1 devices is we must know our choices and which boxes have problems and make sure we are not given those boxes as a part of a package deal that lowers your monthly rate but costs us many comcast calls and days off to find out you have been scammed.
There’s no such thing as premium X1 boxes and none have headphone jacks. For your dvr, what you can try is something similar to the picture attached. For your secondary box, if your tv doesn’t have an audio jack matching your headphones, you would have to swap it out for a box that has the red/white audio device and use the attached device there, as well
I bought a Flipper Remote V7 (large buttons) for my elderly mother who has a hard time using the Comcast remote.
I am trying to get the Flipper to work with Xfinity cable box model # XG2-v2-P. Flipper support says I need to change the Xfinity from RF to IR. (infra red) to make the remote work. Is this even possible? I can't find anything in the settings. If anyone has any help, I'd appreciate it.
I can only access AMAZON PRIME with my sony control...my Xfinity control always responds with "cannot handle that request"...therefore, when I watch it using sony access, it show CC not available...I am quite hearing impaired and am having a problem...can anyone respond to this ??? Thanks !
So I'm trying to help my elderly Dad get tv audio to his cochlear implant. Have been struggling with this for several months. At some point we were advised to replace his old set-top box with something more modern and we ended up with a PR150BNC.
Unless I'm missing something this box has no volume control for audio out? Is there a current Comcast box that does have volume for audio out? Modern televisions also seem to have no control over the volume on audio out if I'm not mistaken?
His cochlear implant has a receiver that connects to the television audio out jacks - it only has a audio jack input and RCA connectors on the other end of the cable. From this device to the implant itself is via Bluetooth. If anyone cares to look at the device it is made by Rogers and is basically a handheld "pen" that can be worn around the neck on a lanyard or placed in a charging station base. The most frustrating part of this is that only the implant wearer can tell if this pen is working and, so far, we have never been able to get it to where my Dad thinks it is making any difference. There's a connection light - but there's no way for ME to tell if it is actually providing any audio to the implant. The only support available on this would be a 3-way conversation between me, the audiologist at the implant maker and Rogers the bluetooth "pen" maker and that would require a day off from work for me.
Separate or side issue: he can HEAR the television without the device that sends audio to the pen and then links to the implant - just like he can hear someone in the room talking to him - but he can't understand the television about 90% of the time. It's just sound to him not understandable speech. He's worse with female voices than with male - but in general the quality of the television audio is so poor (he says) that he can't make out the words. Anyone have any advice or experience that may help? Thanks!
signed, Deeply Frustrated
I lead product accessibility at Comcast. We are happy to help with
your situation. We do have Bluetooth capable boxes. Please send an email to firstname.lastname@example.org so we can follow up to discuss possible options. We are able to effectively pair bluetooth hearing aids that enable independent volume control. I haven't personally looked at what might be available to enable similar functionality with a cochlear device. We have relationships with leaders in the hearing loss community that can assist if necessary to explore solutions.
I have MS don't have the use of my hands to push buttons. The X1 voice remote would be great if there was another way to activate it other than pushing the microphone buttons. I have been using my Xbox one but it has limited utility Now that I have installed XFINITY as my provider. Any suggestions?
Hi, MS76 - Please reach to Comcast Accessibility Center of Excellence by calling 855-270-0379 between the hours of 9 a.m. and 10 p.m. (EST) seven days a week. They should have more information available for you.
This is located in the accessibility section because I suffer from Arthritus and have foot problems and have a X1 box in my bedroom. Two times now, my X1 remote fell on my foot, both times, I was wearing shoes, but it hit in a part of the shoe that is very soft, right in between the velcro straps and the area where the toes go. They need to make an X1 Compatible remote that is smaller and lighter in weight with no voice. I don't need or care to use voice. Also, it would be handy to have a remote finder app, maybe you could use an app on your phone and/or a button on the cable box that could communicate with the remote to emit a beep sound to help you find misplaced remotes.
Hello dandolgin7, thank you for bringing this to our attention we do listen to customer feedback. Please click on this link and provide your feedback here so that it can be considered in the new remote design and software changes. We also have another remote for X1 that does not have voice control feature, I can't say that it is much lighter but it sounds like it will fit your needs better than the one you currently use. If you would like to swap the remote out I can get one shipped to you, or you can always stop by a local Comcast service center and pick one up there.
How can I turn off and on the words on the screen.a
How can I turn off and on the words on the screen.a
Or here if you have X1 : http://customer.xfinity.com/help-and-support/cable-tv/x1-closed-captioning
Does comcast have an accessible Chanel changer for someone that can not use their fingers well
Hello, melgram. Below, please find our Accessibility Support Center for Customers with Disabilities' contact information:
They should be able to assist you with an accessible remote.