Can one of the Comcast techs please explain what the service update email that was sent out says in practical terms? Seems to be restricting quality of cellular data stream unless we pay more?
Also don't understand why the restrictions on personal hotspots. What do hotspots have to do with cellular data? I thought hotspots were wifi connections? Thanks
Here's what I found:
By standardizing on 480p, streaming video will use less data - helping you save money if you pay By the Gig, or consume more content on Unlimited. Most customers can’t tell the difference, and this change won’t impact video streaming on WiFi, which will continue to stream in HD and is free.
For Unlimited customers only, speeds on any device connected to a personal hotspot will not exceed 600 kbps. At this speed, customers will conserve data so that it takes longer to reach the 20 GB threshold, but they will still be able to do many of the online activities that they enjoy. This includes browsing the web, sending/receiving email and conducting instant messaging conversations.
For those customers who value personal hotspotting, our By the Gig data option will continue to deliver 4G speeds for all data traffic. With this option, you only pay for what you use. This change does not affect connecting to Xfinity WiFi hotspots in any way, and personal hotspot speeds are not reduced if you are on our By the Gig plan. The usage is counted as part of your plan's data.
I HAVE A NEW UNLOCKED GALAXY S9+ I BOUGHT AT BEST BUY CAN I BRING IT OVER TO THE XFINITY MOBLE SERVICE PLAN
Per the BYOD policy currently only unlocked apple iphones are allowed. They are still working on allowing android phones to be brought over.
Experiencing the same issue that others have reported. When i attempt to enable wifi calling, it will not accept my address (or any other address that i've tried). I've spoken with both xfinity and apple support and not been able to get to the bottom of this yet.
Hello, I am having a similar problem enabling wifi calling, and I am getting the same error messages. I have been through multiple rounds of tech support both through Xfinity mobile and comcast which were a waste of time. It seems like some people who posted eventually got their problem solved but I don't know how they did it?
Any update or news on when Android will actually get WiFi Calling?
TheMarf wrote: It is very sad. It's been "coming soon" for almost a year. This is basic functionality that all MVNOs have. I'm about at my wits end and ready for a new phone. I think it might be with Google Fi.
There have been no concrete estimates, no mention of any beta or testing that the community can get involved in, and not even answers to any of our questions other than "soon."
At this point I don't even think it will happen in 2018.
We plan to have this feature working for Android devices by the end of this year 2018. Please stay tuned for an update on the official release date.
Xfinity Mobile wifi calling not working.
I consider myself good on trying different ways to get things done, but the E911 address just will not be accepted.
I have a trouble-ticket in with xfinity support but from what I see in all the different forums and the questions being asked, I don't think they have this fixed yet (close to a year after starting this program).
I got the new service Saturday the 30th of June. It is now July 2nd and nothing as of yet.
KenF from xfinity has seemed to have helped get this fixed for a few people. Is there anything that can be done?
Waiting on my $250 gift card, after purchasing galaxy s 9, over 3 mos. ago. I also have a confirmation letter (From Xfinity Mobile) Next step...Better Business Bureau.
@Dcan Sorry to hear that you have not recieved your promotional gift card. have you tried going to https://www.xfinityrewardcenter.com/status to check on your rewards? I would reccomend giving Comcast a call and talking to an agent on the matter. They should be able to give you some insight.
I am beyond frustrated.
I activated a Galaxy near the beginning of Nov. 2017 and received an official email stating that I was eligible for the $200 Visa gift card promotion, provided I meet certain requirements. I met the requirements as stated, paying on time automatically for the specified length, then waiting the additional supposed processing time.
I called once initially after activation to ensure I was set up to receive the promo, and was assured my account was fine.
I called again after the required time had passed and then some, to be told a ticket had to be opened but that it would be handled. Time passed. I called again. Was given different dates and a different story. More time passed, called again, and once more was told different dates/different stories. I've since gone in to my local payment center and spoke with someone there who said that some of what the phone reps had told me was not entered as such in my file.
My info STILL does not pull up on the official Xfinity reward site, no matter how it's entered, and frankly I'm tired of calling only to wait on hold for 30-60 minutes to be told to "watch my mail" within the next "X" amount of days...but nothing shows.
Long time Comcast customer here who would not have ordered the new phone without this offer. Could someone please help me with this? Thank you!
Hi joyfulnoise, thank you for working with me in private message and glad I could get a ticket submitted and your prepaid card processed. Please reach out to me if you do not receive it in a few weeks and I can assist.