I do not own a Mobile phone. In my acct., it says to put in a Mobile #...but I had to put in my home phone and it does not accept texts.
So, why do you not have a place to write down a Home number? also, you keep telling me to chg., my password many times, but I have a new password again, and will continue to use it. I have a much harder time getting to my emails then I thought I would ever have and why must I sign into my account every single time? I wish I could just go to Comcast and then go to emails....it is real simple on other sites.
I'm really disappointed with Comcast. I have been a loyal customer for almost 10 years. I used to have a Performance Internet with 75 mbs speed at $66 a month. Last month I was offered a "deal" 12 month contract at $49 and i was assured that everything will stay the same, just 12 month contract.
Since Last week my internet speed declined ( get 25mbps today) and i can no work from home as i get poor to moderate network . I call Comcast and just confirmed that i was downgraded to 60 mbps Internet speed and it was bundled with Tv that i don't need to "reduce" the price and whomever promised me that my internet speed would not changed provided wrong information.
Now I cannot get the plan I had because it is not longer offered, but to get the same level of internet I had, I need to switch to 150 mbps and pay $80 a month ( more expensive then bundle).
What can I do to fix that situation and get the same level of service and internet speed that I had last month and not a higher price?
Hello, I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.
When I go to "Manage Plan" I keep getting the following message:
"Hi, it looks like you are a Netflix customer.
Please call us at 1-800-XFINITY and we can help."
This only started after I received Netflix as part of a new package. I’ve seen this topic covered, but no posted solution. Only Comcast employees asking to be sent a pm. I have activated Netflix through the X1 platform with no issues.
I chatted online with an agent today about switching to an Internet-Only plan for a set price as I currently have a TV + internet bundle. We never use the box and in fact returned it last year. They told me I would have to call the customer service line and do it there as they couldn't do it online. I called the number and the agent told me the price was wrong, the plan was 17 dollars MORE than what the online agent told me. I had no choice but to accept it.
Why would there be a discrepancy in what I was told and charged? I have the transcript saved but was told it didn't matter.
Anyone else experience this?
I would absolutely love to look over your bill with you and make sure you have the best available price for the services you want. Please send me a Private Message with your full name so I can help.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Is there any available promotions available to avoid a price increase? I don't want to end service, but the new rate is too high.
Hello, ptlycldy. I know it can be frustrating when the bill seems to be on the rise. I would like to look into this for you. Can you please send me a PM with your full name?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm really frustrated right now. My promo is expiring. My bill is going to approach $200 a month. It's too much. I've tried to chat and I can't get any of the promo deals because I'm not a new customer. I didn't even want to get a hugely discounted stripped one, I actually wanted to add services and I'd be paying MORE than I am now.
I understand you do this to try to get new customers, but what it really is going to make me do is switch to a DSL promo and SlingTV for 6 months then I'll just have to come back to get the new customer price. Why are you okay with losing that 6 months of revenue? I guess other just say "Oh nothing I can do, I'll just pay the really expensive cable bill". This really makes me sad.
Hello @Johnnnnn, I would be more than happy to check what promotions we currently have available. Can you please send me a Private Message with your first and last name, how it appears on your bill?
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.
how do I get service to get the cable line burried and get a box to cover the outside amplifier? I've called everyone possible in the company since August 6, 2018 with complaints about this and all I get are promises and no shows. The xfinity van was at the end of my block helping someone else and not me. The install tech never came back to cover the amplifier which is sitting in the dirt and mud causing interference on the programs. They are supposed to show today and again no show. Everyone is very helpful when talking to them but no one shows up to work? 8/24/2018
They cancled me because of rain and right in back of me in the rain a tech was installing a new cable line for my neighbor. I called and talked to her and she said she never had any troubles with comcast and she is a long time subscriber. Now they told me to wait 24-48 hours for someone to contact me. We did get a credit on our bill because instalation is incomplete., and someone keeps typing on our account that the work is complete. Anyway thanks. 8/26/2018