New Poster

Payment website has some serious problems

First, the auto-pay didn't work. Then I tried to submit the payment manually and nothing happened. Looking at the console I see the following:

 

Failed to load resource: the server responded with a status of 400 ()
components.ce480a32.js:2 TypeError: Cannot read property 'setAttribute' of null
at Object.d.scrollToSelector (https://customer.xfinity.com/assets/js/main.92b84573.js:5:17108)
at https://customer.xfinity.com/assets/js/main.92b84573.js:9:27939
at https://customer.xfinity.com/assets/js/components.ce480a32.js:3:14264
at i (https://customer.xfinity.com/assets/js/components.ce480a32.js:1:22195)
at https://customer.xfinity.com/assets/js/components.ce480a32.js:1:23646
at c (https://customer.xfinity.com/:24:16409) undefined
(anonymous) @ components.ce480a32.js:2
customer.xfinity.com/:24 POST https://customer.xfinity.com/apis/payments/one-time 400 ()
c @ customer.xfinity.com/:24
n.send @ components.ce480a32.js:22
(anonymous) @ components.ce480a32.js:2
v @ components.ce480a32.js:2
c @ components.ce480a32.js:2
u @ components.ce480a32.js:2
(anonymous) @ components.ce480a32.js:2
$eval @ components.ce480a32.js:3
$digest @ components.ce480a32.js:3
$apply @ components.ce480a32.js:3
(anonymous) @ components.ce480a32.js:5
We @ components.ce480a32.js:1
n @ components.ce480a32.js:1
c @ customer.xfinity.com/:24
components.ce480a32.js:2 TypeError: Cannot read property 'setAttribute' of null
at Object.d.scrollToSelector (https://customer.xfinity.com/assets/js/main.92b84573.js:5:17108)
at https://customer.xfinity.com/assets/js/main.92b84573.js:9:27939
at https://customer.xfinity.com/assets/js/components.ce480a32.js:3:14264
at i (https://customer.xfinity.com/assets/js/components.ce480a32.js:1:22195)
at https://customer.xfinity.com/assets/js/components.ce480a32.js:1:23646
at c (https://customer.xfinity.com/:24:16409) undefined
(anonymous) @ components.ce480a32.js:2
(anonymous) @ components.ce480a32.js:2
(anonymous) @ main.92b84573.js:1
(anonymous) @ components.ce480a32.js:3
i @ components.ce480a32.js:1
(anonymous) @ components.ce480a32.js:1
c @ customer.xfinity.com/:24
setTimeout (async)
c @ customer.xfinity.com/:24
f.defer @ components.ce480a32.js:1
a @ components.ce480a32.js:3
I.rejectSubmitPayment @ main.92b84573.js:9
u @ components.ce480a32.js:2
(anonymous) @ components.ce480a32.js:2
$eval @ components.ce480a32.js:3
$digest @ components.ce480a32.js:3
$apply @ components.ce480a32.js:3
a @ components.ce480a32.js:2
m @ components.ce480a32.js:2
w.onload @ components.ce480a32.js:2
c @ customer.xfinity.com/:24
load (async)
f @ customer.xfinity.com/:24
o @ customer.xfinity.com/:24
c @ customer.xfinity.com/:24
XMLHttpRequest.send (async)
c @ customer.xfinity.com/:24
n.send @ components.ce480a32.js:22
(anonymous) @ components.ce480a32.js:2
v @ components.ce480a32.js:2
c @ components.ce480a32.js:2
u @ components.ce480a32.js:2
(anonymous) @ components.ce480a32.js:2
$eval @ components.ce480a32.js:3
$digest @ components.ce480a32.js:3
$apply @ components.ce480a32.js:3
(anonymous) @ components.ce480a32.js:5
We @ components.ce480a32.js:1
n @ components.ce480a32.js:1
c @ customer.xfinity.com/:24

 

This happens in both Chrome and Edge. This is some seriously sloppy programming when an API call fails to even return why it failed and it just frustrates customers like myself. Now that I've looked in the console for you, please fix it.