xfinity wifi hotspot error

[Torolol]

i am a xfinity customer, currently i have the blast wifi plan active. the problem is that whenever i try to login into the xfinity wifi hotspots (from my computer or phone) the page says that i need to purchase a pass to get internet access, even though i am already a customer 

[ComcastMartin · Accepted solution]

Hi there, Torolol. 

I wanted to touch base with you and make sure you received some assistance. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.