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wont take new modem password

New Poster

wont take new modem password

I was going through set up process and it stopped at 50%..  Now it wont take my new pw..But its connected and talking to access points

Expert

Re: wont take new modem password

Sounds like you need to do a reset so you get the default admin password and then change it again.

https://www.xfinity.com/support/articles/restart-wireless-gateway

Contributor

Re: wont take new modem password

Check background pop up window may appear asking for password but you may not see it.   Also try using different browser.  Even try IE because  some may work better than others for loggin into devices.