10.0.0.1 gets me there, but "admin" and "password" shows an error when i try to log in. I'm trying to set the wifi on my router, cant get in to do it.
Solved! Go to Solution.
If this is an Xfinity Wireless Gateway and the default userid/password don't work, call the gateway support folks at 800-363-2416 and have them change it so you can log in, then change the login password and wireless setup as you like.
The "Factory" default is definitely admin and password. I just set up my new equipment and had to call Comcast to get help as their documentation said to use 192.168.0.1 (the one to do the initial setup).
Give that number a call from the previous response. The first guy I talked with was very helpful in getting me up and working. Wish I'd written his name down for further help.
It sounds like you may have been looking at the docs for the older Netgear routers that Comcast used to give out. I believe the default address on those was http://192.168.0.1
the correct address for the arris is 10.0.0.1 and admin and password to log in to the router but be sure u are connected to ur network to be able to log in
If you are not sure of the ip address of your router then ...
On windows, open a command prompt(start dialog -> cmd) run the command ipconfig /all - Look for the default gateway address .. 192.168.x,x, 10.x.x.x whatever and then open up a web browser to that address.
you may have an ipv6 and an ipv4 address for the gateway device - use the ipv4 one.
He's got the access via IP. This is an username and password issue..
I just tried the call in number of 800-363-2416 and received the message that this is not a working #?
Yep. They took it down. Seems it was being overwhelmed as you can imagine. Seems that their answer was to just take it down rather than expand the customer service........
Now closing this year old thread.
Information for logging into and resetting Comcast-supported devices can be found in this article from our online Help & Support: Comcast-Supported Routers, Gateways and Adapters.