This issue has been going on for 5 weeks. We have had 5 different technicians. We unplug and plug modem. They come inside and check connections. They go outside and check connections. They say that the problem is upstream and it's a node. Still no internet. Then, we start the cycle all over again. Call, technician, modem unplug and plug, check connections, "will be fixed." No internet. Cycle begins AGAIN.
Being that you've already had several tech visits, I'm going to try escalating your ongoing issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic.
Hi, musesx9 - My apologies for your experience. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Send a message.