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update software for cable modem

New Poster

update software for cable modem

I have an Arris Cable Modem model CM820.  Do I need to update the driver software for this modem or is that a push that Xfinity does automatically?  Thanks for any comments.

Expert

Re: update software for cable modem

An end user can't do it. The Comcast system pushes firmware updates to cable modems automatically. You just may need to power-cycle / re-boot it to help pull it.



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New Poster

Re: update software for cable modem

Thanks a bunch...that's what I thought and I did do a reboot just in case.

Expert

Re: update software for cable modem

Quite welcome !



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!