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unable to log onto gateway with xfinity username

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unable to log onto gateway with xfinity username

I am trying to change settings on my wireless gateway. I am asked to enter my Xfinity username and password to access the settings; however, I keep getting an "incorrect username" error even though I am using my correct Xfinity username.  I also tried the wifi username, and that does not work either.

 

Expert

Re: unable to log onto gateway with xfinity username

If you are trying to access the gateway device's user interface pages at http://10.0.0.1, the default username is admin and the default password is password



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Official Employee Digital Care

Re: unable to log onto gateway with xfinity username

Hi @mmbl

 

Thanks for posting to the Xfinity Forums. The information provided by @EG is correct. Were you able to change the settings using these credentials? 

 


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